Katherine Scott
Racine
Summary
Multitasking Clinic Supervisor with a background ensuring courteous service to patients. Detail-oriented professional with exemplary skills in delegating tasks, issue resolution and leading by example. Offering proactive planning and organizational talents.
Overview
15
15
years of professional experience
Work History
Clinic Supervisor
Ascension All Saints
Racine
09.2019 - Current
- Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
- Delivered effective onboarding and training to new and existing employees and cross-trained staff members in other job roles to maximize coverage.
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
- Maintained clinic's records and files, utilizing proper techniques to keep patient data confidential.
- Conducted frequent clinic walk-throughs to maintain safe work environment, spot check back office for expired medications, and confirm proper biohazard waste and medicine disposal.
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
- Spearheaded and implemented new projects to expand scope of engagement.
- Communicated with patients, ensuring that medical information was kept private.
- Recruited, hired and educated staff
- Performed calculations in overtime, vacation and sick hours to provide accurate data to payroll processing database.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
Orthopedic Surgical Coordinator
Ascension All Saints
Racine
02.2013 - 03.2019
- Scheduled appointments, and registered patients.
- Determined prior authorizations for medication and outpatient procedures.
- Maintained strict patient and physician confidentiality.
- Updated patient financial information to guarantee accuracy.
- Verified patients' eligibility and claims status with insurance agencies.
- Reviewed, analyzed and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
- Treated all patients, their families, visitors, peers, staff and providers in a pleasant and courteous manner.
- Precisely evaluated and verified benefits and eligibility.
- Assessed and managed follow-up plans.
- Placed surgical orders, various types of referrals, medication orders, lab orders etc.
- Developed and wrote new processes related to my role, as well as assisted with process writing for other areas of the department.
- Worked independently to mold and shape my role into what is now an essential part of the Orthopedic department, and key in daily department operations.
- Work closely with surgeons to learn each of their preferences and dislikes to ensure the surgery process runs smoothly for the surgeon, as well as the patient.
Customer Service/Sales Representative
eImprovement, LLC
Pleasant Prairie
02.2009 - 02.2013
- Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events.
- Helped drive sales goals and achieve monthly quotas.
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Routinely answered customer questions regarding merchandise and pricing.
- Answered customer questions about product availability and shipment times.
- Coordinated between billing department and customers to resolve problems.
- Politely assisted customers via telephone.
- Learned, referenced and applied product knowledge information.
Education
High School Diploma -
Park High School
Racine, WI2003
Skills
- Flexible
- Organized
- Self-motivated
- Enthusiastic
- Strong attention to detail
- Strong written and verbal communicator
- Team player
- Compassionate
- Resourceful and reliable worker
- Composed and professional demeanor
- Excellent problem solver
- Understanding of Epic Systems and Referrals
- People orientated
Professional References
Kim Zelko
Co-Volunteer with local non-profit organization
262-331-4333
Angela Storey
Co-Volunteer with local non-profit organization
262-880-3057
CJ Jensen
Manager of Orthopedics- Ascension All Saints
262-497-1130
Timeline
Clinic Supervisor
Ascension All Saints
09.2019 - Current
Orthopedic Surgical Coordinator
Ascension All Saints
02.2013 - 03.2019
Customer Service/Sales Representative
eImprovement, LLC
02.2009 - 02.2013
High School Diploma -
Park High School
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