Katherine Scroggins
Chandler,AZ
Summary
Dedicated and diligent employee with a genuine passion for acquiring comprehensive knowledge in every aspect of the job field. Actively seeks out opportunities to expand skillset and make valuable contributions to team accomplishments. Possesses exceptional administrative, relationship-building, and problem-solving skills that drive success.
Overview
14
14
years of professional experience
Work History
Lending Client ASSOCIATE
Bank of America
09.2021 - Current
- Since working for Bank of America, I have been working mortgage department assisting people with their home loan needs
- Scrub loans, attach and obtain documents to coordinating file
- Engage with team in order to make closing happen on time
- Answer all inbound calls and make outbound calls as well to clients, title company, insurance companies and all calls that need to be made to ensure loan closes on time
- Joined employee engagement team and help with a lot of drives for water and food donations.
- Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
Customer Service Representative
PORTER ROOFING
05.2021 - 09.2021
- Answering incoming calls
- Set inspection appointments
- Set up Roofing jobs into calendar
- Maintain cleanliness of office as well.
- Responded to customer requests for products, services, and company information.
Administrative Assistant
DIGNIFI
01.2021 - 05.2021
- Supported legal department as well as HR and supporting executive team
- Scheduling meetings, interviews.
- Reconciled receipts, on boarded and off boarded employees
- Worked on getting needed equipment to new employees and return of equipment from former employees.
- Answered multi-line phone system, routing calls, delivering messages to staff.
Route Delivery Driver
FENIX SBT
09.2020 - 09.2021
- To drive store to store and deliver and merchandise many products as well as doing pre-sales for next visit
- Customer service is involved with this job as well as heavy lifting and attention to detail.
- Received, counted and inspected inventory for delivery.
- Managed product transitions from warehouse to customer site, loading, and unloading in alignment with specifications.
Judgment Attorney Relationship Manager
ARSI
05.2018 - 08.2020
- Enter judgments in.
- Work multiple reports pertaining to judgments, asset skip tracing.
- Work with attorneys to ensure proper documents that are needed are uploaded.
- Analyzed legal documents and identified pertinent issues for clients.
Merchandiser
REYES COCA-COLA BOTTLING
02.2017 - 04.2018
- Stock shelves in stores, fill coolers, provide customer service in timely manners, take inventory of product and assist salesmen write orders.
- Arranged consistent shelves, bins, and racks at 25 locations by following established planograms.
- Verified products appeared at correct locations in proper quantities.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Inspected merchandise for quality and arranged proper display location on floor.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
Customer Service Manager
PREMIER FURNITURE, LLC.
10.2016 - 02.2017
- Responsibilities include, answering multi-lined phones, data entry, customer service issues, filing, order entry, greeting customers, keeping track of orders and confirming shipments, collecting payments, keeping store clean and looking presentable.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Established team priorities, maintained schedules and monitored performance.
Customer Service
CIRCLE K
03.2016 - 10.2016
- Responsibilities included, keeping store clean, stocking shelves, greeting customers, cashing them out quickly and efficiently, answering phones, putting away orders that came in.
- Managed timely and effective replacement of damaged or missing products.
- Responded proactively and positively to rapid change.
Parts & Police Fleet Account Associate
EAST COAST HARLEY • Davidson, NC
02.2012 - 06.2013
- Responsibilities included greeting customers when entering, answering multi lined phones and directing customer inquiries to correct location.
- Assess customer needs for all Harley-Davidson products and maximize transaction by offering customers full range of Harley-Davidson products
- Working with management in all retail operations in store including opening and closing of store.
- Also responsible for ordering and delivering all requested parts for Police Fleet accounts which consisted of many Police motor departments in Northern Virginia area
- Utilized prior sales experience in this job by listening to customer's wants and needs and showing them products that best fit their needs
- Upsell customers with additional items that applied to what was purchased.
- Used Microsoft word and excel when typing up my fleet account orders.
Loan Processor
TEXAS CAR TITLE AND PAYDAY LOANS
07.2010 - 03.2011
- Responsibilities included, providing excellent and timely customer service to clients, processing loan applications, answering multi lined phone, general office duties, collections, and maintaining customer accounts.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Set up and completed loan submission packages.
- Developed and maintained relationships with customers and loan officers to establish smooth loan process.
- Analyzed potential risks and evaluated loan products to identify suitable options for customers.
Education
High School Diploma -
Weatherford College
TEXAS, WEATHERFORD10.2013
Skills
- MICROSOFT WORD
- OUTLOOK
- EXCEL
- PHONE CONDUCT
- STRONG WRITEN AND VERBAL SKILLS
- Adaptability
Timeline
Lending Client ASSOCIATE
Bank of America
09.2021 - Current
Customer Service Representative
PORTER ROOFING
05.2021 - 09.2021
Administrative Assistant
DIGNIFI
01.2021 - 05.2021
Route Delivery Driver
FENIX SBT
09.2020 - 09.2021
Judgment Attorney Relationship Manager
ARSI
05.2018 - 08.2020
Merchandiser
REYES COCA-COLA BOTTLING
02.2017 - 04.2018
Customer Service Manager
PREMIER FURNITURE, LLC.
10.2016 - 02.2017
Customer Service
CIRCLE K
03.2016 - 10.2016
Parts & Police Fleet Account Associate
EAST COAST HARLEY • Davidson, NC
02.2012 - 06.2013
Loan Processor
TEXAS CAR TITLE AND PAYDAY LOANS
07.2010 - 03.2011
High School Diploma -
Weatherford College
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