Veteran Program Analyst versed in ongoing program evaluations and eager for new professional challenges. Highly effective at reviewing and validating data, conducting complex reviews and assessing program operations.
Overview
41
41
years of professional experience
1
1
Certification
Work History
Management & Program Analyst
DHS/USCIS/Fraud Detection & National Security Unit
09.2008 - Current
Conducted thorough analysis of business operations for enhanced decision-making and resource allocation.
Optimized project management practices, leading to increased success rates and timely completion of projects.
Developed comprehensive reports to inform senior management of field program progress and areas for improvement.
Implemented performance metrics to track program effectiveness, enabling continuous improvement efforts.
Collaborated with cross-functional teams to ensure effective communication and alignment on key initiatives.
Conducted regular audits of program activities, ensuring compliance with policies, regulations, and best practices.
Managed multiple projects simultaneously while maintaining high quality standards and meeting deadlines consistently.
Facilitated strong relationships with stakeholders including clients, vendors, and team members to promote collaboration and teamwork.
Spearheaded process improvements that resulted in increased efficiency and reduced operational costs across various programs.
Balanced competing priorities and resource constraints to ensure timely completion of all assigned tasks, maintaining a high level of performance under pressure.
Analyzed unstructured information to derive key insights.
Validated results and performed quality assurance to assess accuracy of data.
Produced detailed and relevant reports for use in making business decisions.
Gathered, documented, and modeled data to assess business trends.
Reviewed internal systems and organized training plans to address areas in need of improvement.
Compiled research data and prepared professional presentations highlighting finds and recommended optimizations.
Management & Program Analyst
DHS/Immigration & Customs Enforcement/JTTF
07.2002 - 09.2008
Improved program efficiency by streamlining processes and implementing automation tools.
Conducted thorough analysis of business operations for enhanced decision-making and resource allocation.
Conducted regular audits of program activities, ensuring compliance with policies, regulations, and best practices.
Facilitated strong relationships with stakeholders including clients, vendors, and team members to promote collaboration and teamwork.
Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
Created and optimized records management strategies to coordinate and protect information.
Conducted research and prepared reports on organizations, gangs, events as related to terrorism.
Management Analyst/Mgt Assistant/Secretary
DOJ/U.S. Border Patrol
04.1987 - 07.1995
Enhanced decision-making capabilities with thorough research, data analysis, and presentation of findings to stakeholders.
Developed comprehensive reports, providing valuable insights into business performance and aiding in strategic planning efforts.
Collaborated with cross-functional teams to identify opportunities for process improvement and increased productivity.
Performed detailed financial analyses to support budgeting decisions and resource allocation efforts within the company.
Streamlined communication channels between departments by implementing efficient reporting structures that facilitated collaboration among teams.
Managed complex projects from inception through execution while maintaining strict adherence to budgetary constraints and timelines.
Produced detailed and relevant reports for use in making business decisions.
Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
Medical Clerk
DOD/Ireland Army Community Hospital/Newborn Nurser
01.1985 - 10.1986
Improved patient satisfaction by efficiently managing medical records and maintaining confidentiality.
Streamlined appointment scheduling for optimal time management and increased daily patient flow.
Assisted physicians in providing quality care by accurately transcribing medical orders and updating patient charts promptly.
Conducted data entry tasks related to patient demographics, insurance information, and clinical notes with precision for accurate recordkeeping.
Coordinated laboratory services by properly labeling specimens, completing required paperwork, tracking results in a timely manner.
Prepared patient charts, pre-admissions and consent forms as necessary.
Supported medical staff by providing organized and accurate medical records.
Reviewed charts and flagged incomplete or inaccurate information.
Sales Store Checker
DOD/US Army Commissary
01.1983 - 01.1984
Enhanced customer satisfaction through prompt assistance and addressing their inquiries.
Streamlined inventory management by conducting regular stock checks and maintaining accurate records.
Contributed to store success by working collaboratively with team members to achieve sales targets.
Typesetter & Proof Reader
THE MEADE COUNTY MESSENGER
01.1983 - 01.1984
Enhanced readability by meticulously proofreading and editing text for grammatical errors and formatting inconsistencies.
Collaborated with graphic designers to create visually appealing layouts for print and digital publications.
Consistently met tight deadlines by effectively prioritizing tasks and maintaining strong communication with team members.
Maintained high-quality standards by diligently checking proofs against original manuscripts for accuracy and consistency.
Implemented best practices in typesetting software usage, maximizing productivity while maintaining quality output.
Worked collectively with other teams to reach deadlines and meet customer expectations.
Education
High School Diploma -
Meade County High School
Brandenburg, KY
05.1982
Skills
Resource Allocation
Critical Thinking
Quality Assurance
Organizational Development
Process Improvement
Adaptability and Flexibility
Program Evaluation
Cross-functional Collaboration
Performance Measurement
Data Analysis
Project Management
Active Listening
Proficient in Excel, Word, PowerPoint, Sharepoint, Teams
Research
Certification
Sharepoint Facilitator, DHS, USCIS - 2021-current
DOJ, INS Supervisor Training - 1990-1995
Additional Information
USCIS Analyst Training, Washington D.C.
Tableau Explorer License for statistical analysis across USCIS
SAS VIYA Analytics User for FDNS
Access Database User, USCIS systems
Microsoft Teams Collaborator
ECN/Sharepoint Facilitator maintaining Region FDNS site
Security Clearance, National Security records and Fraud records
Timeline
Management & Program Analyst
DHS/USCIS/Fraud Detection & National Security Unit
09.2008 - Current
Management & Program Analyst
DHS/Immigration & Customs Enforcement/JTTF
07.2002 - 09.2008
Management Analyst/Mgt Assistant/Secretary
DOJ/U.S. Border Patrol
04.1987 - 07.1995
Medical Clerk
DOD/Ireland Army Community Hospital/Newborn Nurser
01.1985 - 10.1986
Sales Store Checker
DOD/US Army Commissary
01.1983 - 01.1984
Typesetter & Proof Reader
THE MEADE COUNTY MESSENGER
01.1983 - 01.1984
High School Diploma -
Meade County High School
Sharepoint Facilitator, DHS, USCIS - 2021-current
DOJ, INS Supervisor Training - 1990-1995
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