Summary
Overview
Work History
Education
Skills
Certification
Timeline
AssistantManager

Katherine Seeley

Citrus Heights,CA

Summary

Detail-oriented Warranty Administrator with a well-coordinated and proactive approach to verifying information, following up with manufacturers and solving customer concerns. Excellent multitasking and communication skills. Offering 15 years of related experience. Driven to maintain smooth and efficient warranty processing services for maximum customer satisfaction. Adept at communicating with manufacturers to obtain parts and payments. Pursuing a new position with long-term potential. Hardworking Warranty Administrator experienced with Ford claims, including managing documentation and permanent records, coordinating logistics and following up with customers. Expertise in Reynolds & Reynolds. Hardworking Warranty Administrator experienced with Reynolds & Reynolds claims, including managing documentation and permanent records, coordinating logistics and following up with customers. Expertise in Reynolds and Reynolds. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Warranty Administrator

Folsom Lake Ford
Folsom, CA
01.2007 - Current
  • Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
  • Processed claim paperwork and followed up on missing information to complete processing.
  • Analyzed problems, identified trends and developed strategies to optimize claims process.
  • Resubmitted rejected claims or received write-off authorization to maintain records and proper documentation.
  • Submitted supporting documents to satisfy criteria required by manufacturer or distributor.
  • Maintained detailed service and customer records.
  • Monitored factory recalls and announcements to stay on top of changes.
  • Checked documentation for accuracy and validity on updated systems.
  • Carried out administrative tasks by communicating with clients, distributing mail and scanning documents.
  • Verified client information by analyzing existing evidence on file.
  • Generated, posted and attached information to claim files.
  • Processed and recorded new policies and claims.
  • Reviewed outstanding requests and redirected workloads to complete projects on time.

Cashier/Receptionist

Suburban Ford
Sacramento, CA
10.2001 - 01.2007
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Collected and authorized payments of guests.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.

Education

High School Diploma -

Highlands High School
North Highlands, CA
06.2000

Skills

  • Appointment Booking
  • Administration and Reporting
  • Interoffice Correspondence
  • Warranty Requirements
  • Policy Modifications and Updates
  • Reading Comprehension
  • Eligibility Determinations
  • Claim Amount Calculations
  • Warranty Claim Processing
  • Employee Timesheet Processing
  • Recall Monitoring
  • New Policies Processing
  • Document Quality
  • Closing Procedures
  • Special Requirements
  • Document Organization

Certification

  • Certified Warranty Administrator, Folsom Lake Ford - 15 years experiance

Timeline

Warranty Administrator

Folsom Lake Ford
01.2007 - Current

Cashier/Receptionist

Suburban Ford
10.2001 - 01.2007

High School Diploma -

Highlands High School
Katherine Seeley