Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Katherine Segui

Oakville,CT

Summary

Driven Optical Sales Associate with 3 years of optical experience and working knowledge of current optical theory and practices. Works closely with doctors and clinic staff to create welcoming environment for patients. Interprets prescriptions, conducts patient visual needs assessments and recommends frames and lenses to support growth of busy optical shop. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

8
8
years of professional experience

Work History

Eyewear Consultant

MyEyeDr
Southbury, CT
11.2020 - Current
  • Provided customer service to eyewear shoppers, answering questions and addressing concerns.
  • Assisted customers in selecting frames that best fit their facial features and lifestyle.
  • Organized merchandise displays to attractively showcase products.
  • Demonstrated the use of optical equipment such as lensometers and pupillometers.
  • Explained product features, benefits, warranties and return policies to customers.
  • Processed payments for purchases accurately utilizing point-of-sale systems.
  • Advised clients on current fashion trends in eyewear styles and colors.
  • Resolved customer complaints in a timely manner while maintaining excellent customer service.
  • Collaborated with optometrists when fitting lenses or frames.
  • Assisted optometrist with more complex procedures, such as glaucoma testing and retinal imaging.
  • Checked patient records for accuracy and updated them when necessary.
  • Scheduled appointments for patients according to their needs and preferences.
  • Instructed patients on how to properly use contact lenses or eyeglasses.
  • Maintained a clean work environment by sterilizing instruments after each use.
  • Ordered supplies from manufacturers, ensuring that the practice had adequate stock at all times.
  • Contacted insurance companies to verify coverage information prior to treatment.
  • Prepared invoices for services rendered and collected payments from patients.
  • Filed paperwork in accordance with HIPAA regulations and office protocols.
  • Answered phone calls from customers inquiring about services offered by the practice.
  • Greeted customers upon arrival in a professional manner while providing excellent customer service.
  • Assisted with visual field testing, ocular photography, and pre-exam data collection.
  • Led patients to exam rooms, collected medical histories and asked questions regarding health and current medications to provide physicians with optimal initial data.
  • Promoted healthy vision by counseling and educating patients.

Insurance Customer Service Representative

Faneuil
Bristol, CT
10.2020 - 11.2020
  • Evaluated customer applications and determined eligibility for coverage based on established criteria.
  • Developed and implemented comprehensive insurance plans for clients according to their individual needs.
  • Provided customers with information regarding plan features, pricing, and availability.
  • Educated customers on the importance of maintaining adequate insurance coverage.
  • Resolved customer complaints in a timely manner to maintain high satisfaction levels.

Keyholder

Jos. A. Bank
Southbury, CT
03.2019 - 09.2024
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Processed transactions using a point-of-sale system.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Built relationships with customers to encourage repeat business.
  • Organized stockroom shelves according to size, color or style.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Handled customer complaints in a professional manner.
  • Upsold additional items based on customer interests and needs.
  • Suggested ideas for improving store operations and increasing profits.

Waitress

The Split Rail
Woodbury, CT
09.2017 - 07.2018
  • Greeted customers and provided menus.
  • Assisted in seating guests at tables or booths.
  • Took orders for food and drinks and delivered them to guests.
  • Checked back with customers throughout meal service to ensure satisfaction.
  • Answered questions about menu items, ingredients, and pricing.
  • Communicated daily specials to customers.
  • Bussed tables as needed during peak hours.
  • Maintained a clean work station by restocking supplies, wiping down counters.
  • Provided excellent customer service by addressing any complaints or concerns promptly.
  • Performed basic math calculations when computing bills for customers' meals.
  • Provided accurate change for cash transactions using a cash register system.
  • Participated in team meetings to discuss new menu items or changes in policy.
  • Scrubbed and sanitized dishes, pots, pans, utensils, and other kitchen equipment.
  • Operated industrial dishwashers to clean plates, glasses, silverware, and cooking utensils.

Hostess

San Remo Restaurant and Pizzeria
Woodbury, CT
03.2017 - 09.2018
  • Greeted guests upon arrival and escorted them to their tables.
  • Assisted with seating arrangements for large groups and special occasions.
  • Provided excellent customer service to ensure guest satisfaction.
  • Maintained accurate records of reservations and wait times.
  • Trained new staff on proper hosting procedures and policies.
  • Ensured that the dining room was always clean, organized, and presentable.
  • Communicated effectively with restaurant managers regarding customer complaints or requests.
  • Monitored guests' needs throughout their stay and responded quickly to any issues or concerns that arose.
  • Resolved conflicts between customers in an efficient and professional manner.

Education

High School Diploma -

Nonnewaug High School
Woodbury, CT
06-2019

Some College (No Degree) - Biology

Post University
Waterbury, CT

Skills

  • Payment Processing
  • Goal-Oriented
  • Product Demonstration
  • Product Knowledge
  • Customer Service
  • Attention to Detail
  • Problem-Solving Abilities
  • Building Customer Loyalty
  • Strong Communication and Interpersonal Skills
  • Decision-Making
  • Time Management Abilities
  • Positive Customer Engagement

Affiliations

  • Novice Artist
  • Video Game Enthusiast

References

References available upon request.

Timeline

Eyewear Consultant

MyEyeDr
11.2020 - Current

Insurance Customer Service Representative

Faneuil
10.2020 - 11.2020

Keyholder

Jos. A. Bank
03.2019 - 09.2024

Waitress

The Split Rail
09.2017 - 07.2018

Hostess

San Remo Restaurant and Pizzeria
03.2017 - 09.2018

High School Diploma -

Nonnewaug High School

Some College (No Degree) - Biology

Post University

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Katherine Segui