Katherine Serrano
Rio Rancho
Summary
Friendly and adaptable, with a natural ability to connect with people and deliver top-notch service. Possesses practical knowledge of maintaining clean and organized environments, coupled with strong skills in customer interaction and problem-solving. Ability to learn quickly and adapt to new situations. Focused on creating positive experiences and contributing to a welcoming atmosphere. Seeking to transition into a new field to improve and enhance these skills.
Overview
1
1
year of professional experience
Work History
Service Attendant
Tropical Smoothie Cafe
05.2024 - 01.2025
- Provided excellent customer service by efficiently taking orders and responding to inquiries.
- Managed cash transactions accurately, maintaining financial security within the workplace.
- Answered guests' questions about menu items and helped make selections.
- Explained food preparation methods to patrons with allergies and gluten intolerances.
- Streamlined facility cleanliness, ensuring a welcoming environment for all patrons.
- Maintained clean and orderly work station.
Summer Intern
SEIP Program Summer Internship
06.2024 - 07.2024
- Packaged food to maintain order and safety standards.
- Maintained cleanliness and organization of workstations.
- Prepared breakfast and lunch meals for students to be shipped out.
- Operated a production line to help pack up food to be delivered.
Service Attendant
Flying Star Cafe
01.2024 - 05.2024
- Maintained cleanliness and organization of service area and equipment.
- Collaborated with team members to streamline workflow during peak hours.
- Streamlined facility cleanliness, ensuring a welcoming environment for all patrons.
- Maintained clean and professional appearance during work shift.
- Provided exceptional customer support by addressing needs quickly and professionally.
Education
High School Diploma -
V. Sue Cleveland High School
Rio Rancho, NM05.2025
Student -
University of New Mexico
Albuquerque11.2025
Skills
- Fast learner and collaborative
- Strong work ethic
- Reliability and punctuality
- Cash handling expertise
- Problem-solving
- Friendly and outgoing
- Strong communication skills
- Open to feedback
- Always willing to improve
Timeline
Summer Intern
SEIP Program Summer Internship
06.2024 - 07.2024
Service Attendant
Tropical Smoothie Cafe
05.2024 - 01.2025
Service Attendant
Flying Star Cafe
01.2024 - 05.2024
High School Diploma -
V. Sue Cleveland High School
Student -
University of New Mexico