Katherine Sexton
Hazelwood,MO
Summary
Client-focused Business Manager offering diverse experience in customer service, business management and project coordination. Quickly builds relationships with both new clients and business audiences. Quick-learning with excellent multi-tasking skills and mastery of new technology. Commended for innovation and creative problem-solving to address business challenges.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Kind Goods Dispensary
St. Louis, Mo
04.2021 - Current
- Assisted medical use customers in identifying cannabis medicines and methods of medication that best fit individual needs.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Provided informal coaching and support, assisting and supporting store associates in sales and customer service while opening all three stores for our company.
- Partnered closely with senior leadership and creative team to accumulate and disseminate best practices.
- Managed campaigns with specific focuses in order to meet customer needs and creative visions.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
Front of House Manager
La Bella Vie Café
Saint Charles, MO
07.2020 - 05.2021
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Managed inventory control, cash control and store opening and closing procedures.
- Coached sales associates on product knowledge by using wide variety of training tools.
Certified Barista, Barista Trainer, Shift Manager
Starbucks
Ferguson, MO
04.2016 - 02.2020
- Excelled in every store position and regularly backed up front-line staff.
- Customized training strategies based on individual barista knowledge, experience and strengths.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Enhanced product presentation and promotional material displays, working alongside retail representatives.
Front of House Supervisor
Schnucks
Hazelwood, MO
11.2014 - 04.2016
- Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service.
- Assisted established management staff with operational oversight, business development and process improvement strategies.
- Acted with integrity, honesty and knowledge to promote culture of company.
- Monitored cash drawers in multiple checkout stations to confirm adequate cash supply.
Education
Associate of Arts - Business Administration And Management
Arizona State University
Tempe, AZ05.2024
High School Diploma -
Hazelwood West High School
St.Louis05.2014
Skills
- Product and service sales
- Cultural Awareness
- Strategic planning
- Dependable and Responsible
- Multitasking Abilities
- Self-Motivated
- Business Development
Timeline
Assistant Manager
Kind Goods Dispensary
04.2021 - Current
Front of House Manager
La Bella Vie Café
07.2020 - 05.2021
Certified Barista, Barista Trainer, Shift Manager
Starbucks
04.2016 - 02.2020
Front of House Supervisor
Schnucks
11.2014 - 04.2016
Associate of Arts - Business Administration And Management
Arizona State University
High School Diploma -
Hazelwood West High School
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