Katherine Shaw
New London,CT
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
7
7
years of professional experience
Work History
Educational Administrative Assistant
Porter and Chester Institute
10.2023 - Current
- Answers multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivers excellent customer service through prompt responses to student and staff inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Managed filing system, entered data and completed other clerical tasks (i.e, record attendance for 100 students; grades)
- Create and deliver diplomas
- Creates various spreadsheets for tracking purposes (i.e., budget; inventory; etc.)
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
Scheduling Coordinator
National Theater Institute at The Eugene O'Neill Theater
08.2022 - 04.2023
- Conducted outreach of Mentor/Facilitator Teaching invitations to artists all over the world for seasonal semesters and maintain contact information and availability's
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Generated reports and tracked data to monitor operational priorities and scheduling.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Assisted in travel arrangements
- Provided support for supervision of students during residencies and/or field trips
- Supervised 3-6 Fellows. Reduced employee overtime costs by closely monitoring work hours and strategically adjusting schedules as needed.
Executive Assistant & Client Support
Harvest Development Group LLC
08.2017 - 07.2020
- Managed the administrative support needs and office operations (i.e., answering and screening calls, manage calendars, travel, meeting and event arrangements, customer relations)
- Proofreading, editing and formatting proposals, contracts, and all other documents
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Responsible for the administrative support of the executive, consultants, policies and procedures, and the operations of the corporate office
- Maintain CRM system & Data Entry
- Provide supervision of interns.
Education
High School Diploma -
Ella T. Grasso Southeastern Regional Vocational Sc
Groton, CT06.1992
Skills
- Microsoft Office
- Proofreading/Editing
- Bilingual (Spanish/English)
- Scheduling & Planning
- Billing
- Quickbooks
- Google Suite
- Data Entry
- CRM Management
- Office Administration
- Internet Research
Previous Work Experience
1989 Caldor Stores , Waterford, CT Cashier
1990-1991 Spencer Gifts , Waterford, CT Cashier
1991-1992 Barbara Moss , Waterford, CT Customer Service Representative
1990-1993 Baubles, Bangles and Things , Waterford, CT Sales Representative
1993-1994 Stay-At-Home Mom
1994-1995 Navy Subbase Childcare Center , Groton, CT Childcare Provider
1995-1997 Stay-At-Home Mom
1997-1998 Walmart Supercenter , Waterford, CT Layaway Manager
1998-1999 Teezer's Cafe , Hartford, CT Bartender
1999-2000 Unemployed
2000-2002 Mass Mutual , Hartford, CT Life Insurance Policy Proofreader
2002 Relocated/Unemployed
2002-2004 Foxwoods Resort Casino , Mashantucket, CT Beverage Server
2004-2008 Marion County Tax Collector , Ocala, FL Deputy Tax Collector
2008-2009 Relocated/Unemployed
2009-2011 Bridebrook Nursing Center , Niantic, CT CNA
2011-2013 DaVita Dialysis , New London, CT Dialysis Tech
2013-2015 Wellmore Behavioral Health Center , Waterbury, CT Bilingual Medical Assistant
2015-2017 SoVita Chiropractic Center , Waterbury, CT Chiropractor Assistant
2017-2020 Harvest Development Group LLC , Middletown, CT Executive Assistant
2019-2023 Thames Landing Oyster House , New London, CT Bartender
2019-2024 Uber/Lyft/Door Dash , New London, CT Driver
Timeline
Educational Administrative Assistant
Porter and Chester Institute
10.2023 - Current
Scheduling Coordinator
National Theater Institute at The Eugene O'Neill Theater
08.2022 - 04.2023
Executive Assistant & Client Support
Harvest Development Group LLC
08.2017 - 07.2020
High School Diploma -
Ella T. Grasso Southeastern Regional Vocational Sc
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