Katherine Sheehy
Scituate,MA
Summary
Management professional with knack for strategic planning and operational excellence bringing wealth of experience in team leadership and optimizing processes. Known for fostering collaborative environments and driving results seamlessly adapt to changing requirements and ensure consistent performance. My communication and conflict resolution skills are assets valued by employers.
Overview
14
14
years of professional experience
Work History
Account Manager Level 3
CarGurus
06.2019 - Current
- Account Managers provide ongoing support to improve the overall level of client happiness and minimize customer churn. To ensure the best customer experience, and in turn an increase in product adoption, stickiness, and revenue per dealer, AM collaborates closely with their AE counterparts to build a detailed spectrum of CarGurus engagement for any customer. From initial onboarding through steady-state proactive and strategic consultation, an AM serves as the consultative face of CarGurus and trusted advisor to customers throughout the partnership lifecycle.
Women In Sales Leadership
CarGurus
01.2022 - Current
- Actively contribute to Women in Sales at CarGurus, an employee resource group dedicated to empowering female sales professionals through education, mentorship, and collaboration. The group curates engaging content and fosters an inclusive environment where women in sales can share skills, ideas, and experiences to drive professional growth and success.
- Additionally, I support the implementation and communication of the CarGurus Community Guidelines, a framework designed to ensure all employees and customers conduct business with integrity, transparency, inclusivity, and respect. These guidelines establish clear behavioral expectations, outline actionable consequences for violations, and are embedded within CarGurus’ Terms & Conditions to promote accountability across the organization. They define unacceptable conduct—such as harassment, abusive language, or discriminatory behavior—and provide employees with clear pathways to report concerns confidently. Through this initiative, I help reinforce CarGurus’ commitment to corporate responsibility, mutual respect, and maintaining a safe, professional environment for all.
Associate Manager
Lilly Pulitzer
10.2024 - Current
- As Associate Manager at Lilly Pulitzer, I support the daily operations of the retail store, including sales management, scheduling, and client experience. I drive revenue by analyzing KPI metrics, identifying growth opportunities, and coaching team members to exceed sales goals. In partnership with the Store Manager, I develop and implement action plans to optimize financial performance. I oversee a designated division of responsibility, ensuring operational efficiency, compliance with cash handling procedures, and adherence to brand visual standards. I also plan and execute community giveback events, building partnerships with local charities and coordinating donation initiatives that strengthen our connection to the community. Additionally, I play a key role in team development by providing real-time coaching, fostering collaboration, and maintaining a client-focused culture aligned with Lilly Pulitzer’s core values and brand heritage.
Sales Associate
LOFT
01.2022 - 10.2024
- Connecting with customers and listen to their needs to create personalized customer experiences. Share product knowledge and recommendations to help style the customer. Use the brand behaviors and personalized service to drive brand loyalty. Uphold the highest visual and operational standards while keeping the focus on the customer. Use the the technology to stay informed on company priorities and promotions and provide customers with a seamless omnichannel shopping experience by utilizing available tools. Partner with store leaders to achieve individual goals and daily expectations. Build productive relationships by sharing ideas and being helpful.
Sales Associate
Ann Taylor
11.2021 - 01.2022
- Connecting with customers and listen to their needs to create personalized customer experiences. Share product knowledge and recommendations to help style the customer. Use the brand behaviors and personalized service to drive brand loyalty. Uphold the highest visual and operational standards while keeping the focus on the customer. Use the the technology to stay informed on company priorities and promotions and provide customers with a seamless omnichannel shopping experience by utilizing available tools. Partner with store leaders to achieve individual goals and daily expectations. Build productive relationships by sharing ideas and being helpful.
Key Holder
Bath & Body Works
09.2019 - 11.2021
- Supports delivering sales plan through effective execution of store and operational tasks. Responsible for leadership tasks as delegated by the store manager. Provide individual and team performance feedback and recommendations to managers. Coach and reward in the moment to maximize selling potential of associates. Responsible for enforcing company policy, ensures a safe work environment, free of harassment or unlawful discrimination. Support onboarding and continued training of sales associates. Perform opening and closing routines including execution of bank deposits, receipt of shipment, and interpret / disseminate company directive when assigned as manager on duty. Lead selling efforts to meet selling goals during scheduled shifts.
Client Marketing Advisor
AutoAlert LLC
10.2016 - 08.2017
- Managed client communicated challenges by working with clients to maximize retention. Build and maintain the client relationships to help minimize loss dollars.
- Developed targeted marketing strategies to enhance customer engagement and retention.
- Analyzed market trends to identify growth opportunities and inform strategic planning.
- Presented insights and recommendations to senior leadership, driving informed decision-making processes.
Owner Loyalty Manager
Route 24 Auto Group
03.2018 - 05.2019
- Monitored and maintained the Customer Experience and dealer reputation through various processes and tools resulting in higher customer loyalty, retention and customer advocacy.
Business Development Manager
Coastal Nissan
10.2014 - 01.2016
- Responsible for the development of sales to new business, growth of existing client base and management of sales processes for three dealerships.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
Senior Customer Sales and Service Associate
Salem Five Bank
03.2012 - 10.2016
- Responsible for providing supervision and guidance to CSSA’s as well as opening new accounts, processing client servicing requests and processing teller transactions.
Education
Associate of Arts - General Studies
Quincy College
Quincy, MA06-2016
High School Diploma -
El Dorado High School
Placentia, CA06.2006
Skills
- Organizational Support – Follows policies and procedures; completes administrative tasks correctly and on time; supports organization’s goals and core values; benefits organization through outside activities; supports affirmative action and respects diversity
- Interpersonal Skills – A strong collaborator with customers and co-workers; focuses on responding to customer inquiries; maintains confidentiality; keeps emotions under control; remains open to others’ ideas and tries new things
- Oral & Written Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings; writes clearly and informatively; varies writing style to meet needs; presents numerical data effectively
- Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; able to build morale and group commitments to goals and objectives
AWARDS
Employee of the Month Salem Five Bank JANUARY 2015
Timeline
Associate Manager
Lilly Pulitzer
10.2024 - Current
Women In Sales Leadership
CarGurus
01.2022 - Current
Sales Associate
LOFT
01.2022 - 10.2024
Sales Associate
Ann Taylor
11.2021 - 01.2022
Key Holder
Bath & Body Works
09.2019 - 11.2021
Account Manager Level 3
CarGurus
06.2019 - Current
Owner Loyalty Manager
Route 24 Auto Group
03.2018 - 05.2019
Client Marketing Advisor
AutoAlert LLC
10.2016 - 08.2017
Business Development Manager
Coastal Nissan
10.2014 - 01.2016
Senior Customer Sales and Service Associate
Salem Five Bank
03.2012 - 10.2016
Associate of Arts - General Studies
Quincy College
High School Diploma -
El Dorado High School