Katherine Shepherd

Per request from PA have completed Benefits Verification for Surgery patients for the past year and documented charts Including authorizations when needed and Medical Record Reviews for Bleph patients. Also verifying patients insurance elg week of surgery for any changes

Used Availity Waystar and other insurance Portals to verify insurance benefits

Managed three Call Center Representatives.

Maintained clinic schedules

Answered phone in a timely manner.

Made appointments as requested

Entered insurance in chart and verified it was active

Completed Medical Records Requests using EMR system.

Rescheduled patients as necessary

Scanned documents in charts

Medical Receptionist in Pediatrics Medical Office

Greet patients /parents upon arrival in office

Register patients and ensure all necessary paperwork is accurately completed.

Ensure patient and parent information is accurate including but not limited to insurance information and demographic information.

Contact insurance companies as needed to verify insurance eligibility.

Ensure return appointments are scheduled and all necessary paperwork given to parents upon completing visit.