Katherine Sickler
Woodstown
Summary
Dedicated Medical Assistant with a proven track record at Relievus Pain Management, enhancing patient satisfaction through exceptional customer service and efficient scheduling. Skilled in HIPAA compliance and clinical documentation, I significantly streamlined appointment processes. My adaptability and attention to detail fostered a supportive environment, achieving a notable improvement in clinic operations.
Developed strong communication and organizational skills in clinical setting, ensuring efficient patient care and administrative support. Ability to adapt quickly and learn new procedures and protocols. Seeking to transition to new field where these skills can contribute to team success and operational efficiency.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
Work History
Medical Assistant
Relievus Pain Management
08.2020 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed multi-line phone system and pleasantly greeted patients.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Transcribed phone messages and relayed to appropriate personnel.
- Improved office organization by maintaining accurate patient records and filing systems.
- Managed high call volumes with professionalism, efficiently handling inquiries and relaying messages to relevant staff members.
- Contributed to a welcoming atmosphere, greeting patients upon arrival and addressing their needs promptly.
- Promoted a positive work environment by serving as a reliable resource for colleagues seeking assistance or guidance.
- Assisted with medical procedures as needed, ensuring a smooth flow of daily operations in the clinic.
- Expedited lab results retrieval process by establishing strong relationships with external laboratory facilities.
- Assisted in inventory management, ordering supplies when necessary to maintain adequate stock levels for clinical operations.
- Streamlined appointment scheduling for increased efficiency and reduced patient wait times.
- Provided compassionate support to patients during challenging circumstances, ensuring they felt heard and understood.
- Conducted patient intake interviews, recording and documenting relevant information.
- Obtained payments from patients and scanned identification and insurance cards.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Dietary Server
Friends Village at Woodstown
09.2016 - 12.2020
- Improved patient satisfaction by providing timely and efficient meal service to residents.
- Expedited meal delivery by efficiently organizing tray assembly lines for breakfast, lunch, and dinner services.
- Received positive feedback from patients regarding quality of service, contributing to an improved facility reputation.
- Participated in ongoing training programs related to dietary services, enhancing skills that led to better results for residents.
- Demonstrated exceptional attention to detail when preparing meals according to specific dietary restrictions or allergies.
- Provided compassionate care for elderly residents while assisting them during mealtimes, fostering a supportive atmosphere.
- Contributed to facility-wide infection control efforts through strict adherence to hand hygiene protocols before handling food items.
- Collaborated with the kitchen staff to ensure accurate food orders and special diet requirements were met.
- Promoted healthy eating habits with appropriate portion control in serving meals.
- Enhanced dietary server team''s productivity by maintaining a clean and organized work environment.
- Maintained high cleanliness standards in dining areas, promoting a safe and welcoming environment for residents.
- Ensured proper food storage procedures were followed, minimizing waste and upholding food safety regulations.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Bussed and reset tables to keep dining room and work areas clean.
Education
Cosmetology
Salem County Career And Technical High School
Woodstown, NJ06-2024
Allied Health
Salem County Career And Technical High School
Woodstown, NJ06-2024
High School Diploma -
Salem County Career And Technical High School
Woodstown, NJ06-2018
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- EMR / EHR
- Clinical documentation
- Procedure assistance
- Medical supply inventory
- Adaptable
- Insurance authorizations
- Organization skills
- Time management
- Verbal and written communication
- Appointment scheduling
Timeline
Medical Assistant
Relievus Pain Management
08.2020 - Current
Dietary Server
Friends Village at Woodstown
09.2016 - 12.2020
Cosmetology
Salem County Career And Technical High School
Allied Health
Salem County Career And Technical High School
High School Diploma -
Salem County Career And Technical High School
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