Katherine Sierra
Thonotosassa
Summary
Dynamic and results-driven professional with experience at the Crisis Center of Tampa Bay, excelling in policy compliance and patient safety. Proven ability to enhance customer service and resolve conflicts effectively, ensuring safety and satisfaction. Skilled in health regulations and committed to maintaining high standards in fast-paced environments.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Behavioral Health Attendent
Crisis Center Of Tampa Bay
Tampa
04.2025 - 05.2025
- Implemented company policies and procedures to ensure compliance and safety.
- Monitored guest behavior for signs of intoxication or disruptive behavior and took appropriate action when necessary.
- Performed routine checks to ensure equipment and facilities were in good working condition.
- Ensured that all customer service standards were met or exceeded during each shift.
- Understood and communicated facility rules and standards and monitored guest activities to verify compliance.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Complied with safety standards set by the Occupational Safety and Health Administration.
- Ensured safety protocols were followed according to workplace health and safety regulations.
Front Desk Associate
Pinchasers
Tampa
08.2023 - 06.2024
- Made guest and group reservations, processing check-ins and check-outs for customers
- Welcomed large volume of guests and improved overall customer service.
- Utilized problem-solving skills to resolve customer complaints in an efficient manner.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Trained newly hired employees on front desk procedures and business operations.
- Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
- Greeted guests upon arrival and provided excellent customer service.
Education
High School Diploma -
Hillsborough High School
Tampa, FL05-2023
Skills
- Policy compliance
- Guest monitoring
- Safety inspections
- Customer service
- Reservation management
- Conflict resolution
- Effective communication
- Health regulations
Certification
BLS Certified (AHA)
Psychological First Aid Certified
Florida Professional Mandated Reporter
ICS 100,200,700 Certified
FADAA Behavioral Health Certified
PVDL
Languages
English
Native/ Bilingual
Spanish
Professional
References
References available upon request.
Timeline
Behavioral Health Attendent
Crisis Center Of Tampa Bay
04.2025 - 05.2025
Front Desk Associate
Pinchasers
08.2023 - 06.2024
High School Diploma -
Hillsborough High School