Katherine Simpson
West Palm Beach
Summary
Dynamic Shift Supervisor at Starbucks with a proven track record in employee training and customer satisfaction.
A charismatic leader with strong expertise in overseeing daily operations and team coordination. Known for effective collaboration and achieving results in fast-paced environments. Highly adaptable, skilled in problem-solving, conflict resolution, and ensuring optimal workflow. Respected for reliability and proactive approach to shifting demands. Believes strongly in Continuous Improvement and the idea of opportunities over problems. Has lived and breathe the Starbucks Culture for 20 years and is ready for a Store Management role.
Overview
22
22
years of professional experience
Work History
Shift Supervisor
Starbucks
02.2006 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Enforced company policies and regulations with employees.
- Helped store management meet standards of service and quality in daily operations.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
- Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
- Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
- Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
- Continuously improved workplace processes and procedures, identifying areas for optimization and leading initiatives to implement necessary changes.
- Increased sales performance through effective upselling techniques and staff training initiatives.
- Collaborated with management to develop strategies for boosting overall store performance, leading to higher profit and customer satisfaction.
- Provided constructive feedback to help employees grow professionally.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Cultivated professional working relationships with peers.
- Kept accurate and detailed records of personnel progress and productivity.
- Implemented policies and standard operating procedures for continuous improvement.
- Troubleshot equipment to reduce service calls and downtime.
- Became a barista trainer and helped trained new hires along with retraining current partners who had knowledge gaps.
- Trained as a Coffee Master and completed the program twice. Implemented some of the first #FrenchPressFriday activities in both Starbucks stores and Social Media.
- Was selected to be part of the Uplift Squad, a group of traveling baristas assembled by Michael Hoffacker during the first years of the COVID-19 outbreak when Starbucks was forced to close stores due to mandatory quarantines. The Uplight Squad were sent to stores to keep them opening and running throughout the Palm Beach County
Summer Camp Supervisor
Delbo Cartoon Camp
05.2003 - 07.2007
- Communicated with parents, staff and teachers regarding children or program issues.
- Monitored camper behavior during activities, effectively handling discipline situations and encouraging positive behavior.
- Enhanced camper experience by developing and implementing engaging, age-appropriate activities.
- Supervised, guided and assisted students during crafts, art projects, games and other activities to provide developmental stimulation.
Education
Bachelor of Arts - Graphic Design
Florida Atlantic University
Boca Raton, FL06-2010
Skills
- Cash handling
- Employee training
- Workplace safety
- Staff management
- Customer-oriented
- Training and mentoring
- Staff motivation
- Staff development
- Inventory control and record keeping
- Policy enforcement
- Continuous improvement
- Positive attitude
- Sales and upselling
Timeline
Shift Supervisor
Starbucks
02.2006 - Current
Summer Camp Supervisor
Delbo Cartoon Camp
05.2003 - 07.2007
Bachelor of Arts - Graphic Design
Florida Atlantic University
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