KATHERINE SINEATH
CUSTOMER SERVICE MEDICAL
ALVORD,TX
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
25
25
years of professional experience
Work History
Biopsy Coordinator/Registration Specialist/Leader
Lake Medical Imaging & Vascular Institute
10.2008 - Current
- Reading of imaging reports to ensure correct orders are received for patients procedures.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Interacted with patients to provide information on procedure, answer questions, ensure protocols are met prior to scheduling, and assist with appointment scheduling.
- Scheduled patient appointments and followed up with reminder phone calls.
- Follow up calls after procedure for patients well being.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Conducted patient intake interviews, recording and documenting relevant information.
- Obtained payments from patients and scanned identification and insurance cards.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Followed all company policies and procedures to deliver quality work.
- Implementation systems to track patients with recommended procedures are followed to help aid in ACR guidelines being met.
Home Health Care Provider
Paul Hockenberry
01.2014 - 05.2020
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Completed household management tasks for clients within private home settings.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Monitored progress and documented patient health status changes to keep care team updated.
- Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
- Coordinated daily medicine schedules and administration to help clients address symptoms.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Scheduled and coordinated medical appointments.
- Provided assistance to clients by handling household cleaning duties, managing schedules, and transporting to and from medical appointments.
- Administered medication as directed by physician.
- Followed nutritional plans to prepare optimal meals.
Education
No Degree - Industrial And Organizational Psychology
Old Dominion University
Norfolk, VASkills
- Data Entry
- EHR Software
- Referral Verification
- Customer Service
- Documentation and Recordkeeping
- Documentation Review
- Insurance Verification
- Medical Terminology
- Clerical Support
- Adaptable and Flexible
- Organization and Time Management
- Cash Handling
- Staff Leadership
- Collaboration and Teamwork
- Data Entry Software
- BLS Certified (AHA)
- Verbal and Written Communication
- Supply Ordering
Additional Information
Career has had a strong emphasis on customer (patient) service, problem solving, leadership, training and logistics . Details and knowledge of industry standards and medical terminology have been necessary in the medical field. Other areas such as freight relocation and distribution have
been part of my career package as well as sales director achieving an 88% closure rate from the sales team, operating within a budget and scheduling of employees.
Timeline
Home Health Care Provider
Paul Hockenberry
01.2014 - 05.2020
Biopsy Coordinator/Registration Specialist/Leader
Lake Medical Imaging & Vascular Institute
10.2008 - Current
No Degree - Industrial And Organizational Psychology
Old Dominion University
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