Katherine Sklyar
Richboro,PA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Waitress
TopGolf
07.2022 - Current
- Used cash registers and credit card machines to cash out customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Provided recommendations on menu items and upsold food and drinks to increase sales by 10%.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Trained new servers on restaurant policies and procedures.
- Checked customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages.
- Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
- Complied with all company policies regarding uniform standards, punctuality, and professionalism.
Waitress Trainer
Ann's Choice Retirement Community
09.2017 - 06.2022
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Informed customers about daily and seasonal specials.
- Met with chef to review daily specials and menu changes.
- Assisted in training new waitstaff, sharing best practices and improving overall team performance.
- Provided coaching and mentoring to over 20 employees.
Education
Associate of Applied Science - Health Sciences
Bucks County Community College
Newtown, PA12.2023
High School Diploma -
Council Rock High School South
Southampton, PA05.2020
Skills
- Customer Service
- Reliable and Responsible
- Staff Training
- Complex Problem-Solving
- Team Collaboration
- Time management
- Strong multitasking
- Attention to detail
- Adaptability
Languages
Russian
Native or Bilingual
English
Native or Bilingual
Timeline
Waitress
TopGolf
07.2022 - Current
Waitress Trainer
Ann's Choice Retirement Community
09.2017 - 06.2022
Associate of Applied Science - Health Sciences
Bucks County Community College
High School Diploma -
Council Rock High School South