Katherine Smerick

-Respond to customers request with a sense of urgency, while supplying them with accurate orders for their current projects.

-Communicate any and all information that will apply to the order, delivery dates, and pick ups.

-Resolve issues in a timely manner utilizing all partners needed to achieve the expected result.

-Respond to customer calls in a timely and professional manner, prioritizing with a sense of urgency

-Build relationships with vendor reps when looking for specific customer requests

-Obtain multiple solutions to provide management in order to resolve issues most effectively and timely

-Accurately receive product while inspecting for damage/shortages

-Process RGA's/vendor credit

-Ensure customer special orders were received, and staged

-Lead a team of PASA's to ensure our pros were provided with excellent customer service

-Building strong relationships with Pro customers to drive repeat business

-Exceed sales plans and credit goals

-Drive sales

-Teach and train new associates

-Drive store appearance

-Customer service

-Drive Credit

-Stock shelves

-pulled orders maintaining a line per hour

-stocked shelves