Katherine Smith
La Grange,GA
Summary
Efficient Quality Team Leader known for cultivating positive work environment and proactive communication to foster goal-achievement. Highly effective in mentoring and training teams of up to 20 members to drive best-in-class quality and work ethic.
Overview
4
4
years of professional experience
Work History
Quality Team Leader
MS Companies
09.2022 - Current
- Assisted with documenting key processes and procedures and security protocols.
- Fostered cooperative, positive working environment for team by encouraging brainstorming of ideas.
- Helped conduct internal and vendor quality audits to satisfy SOP requirements.
- Completed thorough physical inspections to check parts against design drawings and related specifications.
- Tackled employee conflicts immediately so that issues did not fester but were instead resolved and to make sure work schedules remained unaffected.
- Inspected incoming materials, completed manufacturing pieces and assembled systems for conformance with standards.
- Coordinated with shift management to establish clear expectations and complete daily quality assignments.
- Advised and led process improvement team with deliberation, leadership and strategic planning.
- Prepared reports to dispense information for product teams and compile information supporting long-term company development and success.
- Documented nonconforming material and reported to appropriate team leaders for review and assessment.
Quality Inspector
MS Companies
08.2021 - 09.2022
- Inspected parts with accuracy, reporting problems or defects quickly.
- Discarded and rejected products, materials and equipment not conforming with specifications.
- Performed frequent visual inspections to root out tolerance and compliance issues.
- Worked with specific production team members to rectify production issues and maintain high-quality final products.
- Identified and helped resolve non-conforming product issues.
- Utilized gauges, tools and equipment to complete in-depth assessments.
- Recorded defects and coordinated issue resolution with development team and functional leads.
- Documented findings and produced reports to aide management in assessing and correcting quality concerns.
- Identified and helped resolve production problems, increasing output while reducing errors.
Shift Manager
IHOP
07.2019 - 08.2021
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Excelled in every store position and regularly backed up front-line staff.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Tracked receipts, employee hours, and inventory movements.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Scheduled staff to establish adequate coverage during peak business hours.
Education
High School Diploma -
Troup County High School
Lagrange, GA05.2021
Skills
- Safety Requirements
- Industry Standards
- Mentorship and Training
- Regulations Compliance
- Safety Protocols
- Food Preparation
- Issue Resolution
- Coaching and Mentoring
- Routine Inspections
- Team Training
- Visual Inspection
- Knowledge of Auditing Systems
Timeline
Quality Team Leader
MS Companies
09.2022 - Current
Quality Inspector
MS Companies
08.2021 - 09.2022
Shift Manager
IHOP
07.2019 - 08.2021
High School Diploma -
Troup County High School
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