Katherine Smith
Carrollton,TX
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Project Management Supervisor with experience working with teams to accomplish short- and long-term project goals. Managed budgets and monitored project costs.
Overview
14
14
years of professional experience
Work History
Assistant Store Manager
Bed Bath And Beyond
08.2009 - 07.2023
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Responded to customer concerns, to significantly raise customer satisfaction ratings.
- Created and maintained safe and secure work environments for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Project Manager Supervisor
Bed Bath And Beyond
05.2009 - 07.2023
- Coordinated material procurement and required services for projects within budget requirements.
- Prepared and submitted project invoices for review and approval.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Monitored project performance to identify areas of improvement and make adjustments.
- Tracked project and team members of over 20 employees performance closely to quickly intervene in mistakes or delays.
- Maintained open communication by presenting daily updates on project status to corporate office
- Verified quality of deliverables and conformance to specifications before submitting to corporate office.
- Provided detailed project status updates to third party management
- Drafted project reports to identify successful outcomes, insights and future recommendations
Education
Bachelor of Science - Education of Individuals in Secondary Special Education Programs
Livingston University
Livingston, ALSkills
- Product and Service sales
- Manged third party remodel/construction crews
- Followed and monitored all safety procedures on construction sites
- Attention to Detail
- Incident Reports
- Staff Management
- Time Management
- Fork lift certified
Timeline
Assistant Store Manager
Bed Bath And Beyond
08.2009 - 07.2023
Project Manager Supervisor
Bed Bath And Beyond
05.2009 - 07.2023
Bachelor of Science - Education of Individuals in Secondary Special Education Programs
Livingston University
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