Katherine Smith
Frazee,MN
Summary
Manager experience with the ability to separate and step back from a situation and look from the outside. Years of experience with time management, prioritization, and organization. Familiarity with set timelines, with the added ability of changing to another task with little to no notice and without dropping performance. Problem solving and situation analysis have become second nature. Communication with multiple types of personalities using both written and verbal means.
Overview
11
11
years of professional experience
Work History
Warehouse Material Handler
Kenny's Candy And Confections
05.2021 - Current
- Operated material handling equipment to receive and ship freight.
- Identified, communicated and resolved issues to avoid disruptions in material movement.
- Organized and stacked various materials.
- Worked closely with teammates to coordinate tasks.
- Loaded and unloaded items to move between storage shelves and vehicles.
- Loaded and unloaded goods from warehouse to trucks for shipping or storage.
- Tracked outgoing and incoming shipments of materials, updating inventory frequently.
- Operated forklift to move or stack materials.
Assistant Plumbing Manager
Menards
04.2013 - 01.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Mentored team members to enhance professional development and accountability in workplace.
- Created employee schedules to align coverage with forecasted demands.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Defined clear targets and objectives and communicated to other team members.
Delivery Coordinator
Menards
06.2016 - 12.2018
- Scheduled deliveries, monitored progress and communicated updates to customers.
- Managed, transmitted and filed delivery paperwork.
- Inspected merchandise for damage and accuracy against order documents.
- Prepared delivery loads for shipment by overseeing teams, checking containers and coordinating pickups.
- Completed and submitted logs and paperwork every day to maintain records.
- Reported customer questions, issues and complaints to management.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Interpreted maps and followed written and verbal directions.
- Completed on-time deliveries by choosing best and most efficient routes.
- Worked closely with personnel, customers, and contractors to resolve problems.
- Balanced schedule and customer demands against team capabilities and available resources to meet performance objectives.
Education
Associate of Applied Science - Business Management
Rasmussen College
West Fargo, ND07.2008
Skills
- Verbal and Written Communication
- Task Management
- Time Management
- Prioritization of Tasks
- Confidentiality Agreements
- Complex Problem-Solving
- Managing Files and Records
- Managing Multiple Tasks
Secretary of the Perham Hot Shots Trap Shooting Team Boosters Club
Official position voted by peers. Record official meeting minutes, oversee other procedures and fundraisers
Operator of the Pine to Prairie Antique Tractor and Gas Engine Association General Store
Maintain all inventory and purchasing of items sold in the General Store during the annual Perham Pioneer Fest
Timeline
Warehouse Material Handler
Kenny's Candy And Confections
05.2021 - Current
Delivery Coordinator
Menards
06.2016 - 12.2018
Assistant Plumbing Manager
Menards
04.2013 - 01.2021
Associate of Applied Science - Business Management
Rasmussen College
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