Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katherine Smith

Chillicothe,OH

Summary

I have recently retired and am searching for my next career. I have a desire to learn more about the medial marijuana system. I am a motivated learner of the field to expand my knowledge and help others.

Overview

25
25
years of professional experience

Work History

Major Unusual Incidents Coordinator

Pioneer Center
Chillicothe
04.1998 - 05.2022
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Entered data, generated reports, and produced tracking documents.
  • Gathered and organized materials to support operations.
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
  • Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
  • Tracked records, filed documents and maintained communication between clients to manage office activities.
  • Coached employees through day-to-day work and complex problems.
  • Used job-related software to draft and finalize written correspondence and documentation.
  • Participated in workshops and in-service meetings to enhance personal growth and professional development.
  • Set priorities and problem-solved workflow issues to maintain rapport with managers.
  • Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.

Front Desk Receptionist

Southern Ohio Council Of Governments
Chillicothe, OH
06.1997 - 04.1998
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Completed data entry and filing to keep records updated for easy retrieval.

Education

Associates In Arts - Social Sciences

Ohio University
Athens, OH
03.2010

Skills

  • Customer Service
  • Work Planning and Prioritization
  • Data Entry
  • Relationship Building
  • Discretion and Confidentiality
  • Document Management
  • Scheduling and calendar management
  • Recordkeeping
  • Phone and Email Etiquette
  • Handling Complaints
  • Report Writing

Timeline

Major Unusual Incidents Coordinator

Pioneer Center
04.1998 - 05.2022

Front Desk Receptionist

Southern Ohio Council Of Governments
06.1997 - 04.1998

Associates In Arts - Social Sciences

Ohio University

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Katherine Smith