Katherine Smith
Chillicothe,OH
Summary
I have recently retired and am searching for my next career. I have a desire to learn more about the medial marijuana system. I am a motivated learner of the field to expand my knowledge and help others.
Overview
25
25
years of professional experience
Work History
Major Unusual Incidents Coordinator
Pioneer Center
04.1998 - 05.2022
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Entered data, generated reports, and produced tracking documents.
- Gathered and organized materials to support operations.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Tracked records, filed documents and maintained communication between clients to manage office activities.
- Coached employees through day-to-day work and complex problems.
- Used job-related software to draft and finalize written correspondence and documentation.
- Participated in workshops and in-service meetings to enhance personal growth and professional development.
- Set priorities and problem-solved workflow issues to maintain rapport with managers.
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
Front Desk Receptionist
Southern Ohio Council Of Governments
06.1997 - 04.1998
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Completed data entry and filing to keep records updated for easy retrieval.
Education
Associates In Arts - Social Sciences
Ohio University
Athens, OH03.2010
Skills
- Customer Service
- Work Planning and Prioritization
- Data Entry
- Relationship Building
- Discretion and Confidentiality
- Document Management
- Scheduling and calendar management
- Recordkeeping
- Phone and Email Etiquette
- Handling Complaints
- Report Writing
Timeline
Major Unusual Incidents Coordinator
Pioneer Center
04.1998 - 05.2022
Front Desk Receptionist
Southern Ohio Council Of Governments
06.1997 - 04.1998
Associates In Arts - Social Sciences
Ohio University
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