Summary
Overview
Work History
Education
Skills
Certification
References
Hobbies and Interests
Timeline
Generic

Katherine Smith

Carmel Valley,California

Summary

A resourceful and positive team player with excellent communication and management skills cultivated through 20+ years experience in the Hospitality, Food, & Beverage Industry looking to contribute diverse customer service and organization skills to grow with a high quality company such as Canyon Ranch.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Manager

The Mountain House Restaurant & Bar
01.2015 - Current
  • First ever “outside of the family” onsite manager for a 30 year owner operated restaurant
  • Worked with Owners to develop the position over the course of five years, with demonstrated results in productivity, sales, guest satisfaction, employee retention, and quality control
  • Responsible for Safety & Security of Staff, Guests & Property
  • Monitored & Enforced Health & Safety Protocol
  • Produced Daily, Weekly, & Monthly Inventory & Sales Reports
  • Maintained Detailed Inventory, Placed & Received Deliveries
  • Oversaw Office Equipment & Supplies, Operational Supplies
  • Processed Invoices & Bills, Coordinated Orders for the Back of House
  • Noticed, Acknowledged & Resolved Guest Satisfaction Issues
  • Provided Tours, Coordinated & Scheduled Reservations & Events
  • Managed Website & Social Media in addition to community outreach
  • Processed & Trained New Employees, Produced Employee Manual
  • Coordinated with Kitchen Manager to Produce Weekly Schedule
  • Acted as Human Resources for Staff, Provided Conflict Resolution
  • Designed, Produced, & Printed Menus, Promotions, Ads, Presentations
  • Coordinated & Executed Nightly Dinner Service Floor Plan
  • Curated and Designed Wine Menu, educated staff and guests about wine
  • Created Content for publications, website, marketing, and social media
  • Executed & Improved Quality Control Measures between Departments
  • Stepped in as “Jane of all Trades” to tend bar, wait tables as needed

Bartender/ Mixologist/Server

The Mountain House Restaurant & Bar
01.2010 - 01.2015
  • I began as a cocktail server and worked up to becoming the youngest bartender, then bar manager, in the history of the current ownership
  • Greeted and directed guests as they walked through the door
  • Memorized and presented Daily specials with detail & personality, answered questions with regards to the menu, demonstrating thorough knowledge of ingredients and preparations as well as deep care for allergy and dietary concerns
  • Took, Entered, and Delivered orders with punctuality, following health & safety protocol
  • Maintained Clean & Professional Demeanor
  • Developed & Implemented the first cocktail menu, Collaborated with teammates to update from season to season
  • Took over liquor, beer, and wine ordering
  • Expanded diversity of stock increasing sales and “creating a conversation” with guests & regulars
  • Campaigned for staff uniform change, resulting in higher end and consistent look for guests

HOST/COCKTAIL SERVER

Seta Restaurant
01.2008 - 01.2010
  • I started at Seta part time while I was attending college
  • It was my introduction to the world of hospitality and fine dining
  • It was a new restaurant so I was able to experience the entire launching process of a business
  • Receptionist- answer and direct phone calls, take reservations
  • Greet and welcome guests, obtain a cocktail order if table not ready
  • Create & Execute floorplan of a high volume establishment
  • Alert management punctually to any guest concerns
  • Build business through a personable demeanor, establishing regulars

Education

Journalism -

California State Chico
Chico, Ca
01.1994

H.S. Diploma -

Gunn High School
Palo Alto, CA
01.1991

Skills

  • Excellent Communication
  • Personable & Eloquent
  • Guest Relations Specialist
  • Adaptable & Quick Learner
  • Excellent Mediator

Certification

ServSafe Food Handler’s Card

References

  • Jerry Olson, Owner, Operator, The Mountain House Restaurant, Jerry@themountainhouse.com, 650.851.8541
  • Denise Janney, Manager, The Mountain Terrace, 650.465.2091
  • Rachel Borick, Manager, The Mountain House Restaurant, R.Borick@gmail.com, 650.888.0317
  • Zachary Cuthbert, Chef, Kitchen Manager, The Mountain House Restaurant, janedoe@email.com, 123.456.7890

Hobbies and Interests

  • Nature
  • Photography
  • Piano
  • Reading
  • Wine Studies
  • Paddleboarding
  • Wellness
  • Local History
  • Cooking
  • Botany

Timeline

Manager

The Mountain House Restaurant & Bar
01.2015 - Current

Bartender/ Mixologist/Server

The Mountain House Restaurant & Bar
01.2010 - 01.2015

HOST/COCKTAIL SERVER

Seta Restaurant
01.2008 - 01.2010

Journalism -

California State Chico

H.S. Diploma -

Gunn High School

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