Katherine Smith
Gainesville,FL
Summary
Adaptable professional with experience in food delivery and healthcare settings. Known for strong problem-solving skills and effective communication, contributing to improved patient scheduling and customer satisfaction.
Overview
11
11
years of professional experience
Work History
Independent Contractor
DoorDash
Gainesville, FL
01.2023 - Current
- Managed timely delivery of food orders to enhance customer satisfaction and retention.
- Streamlined order processing by utilizing DoorDash app for efficient route optimization.
- Collaborated with local restaurants to ensure accurate menu offerings and availability.
Instacart Shopper
Maple Bear/InstaCart
Gainesville, FL
05.2023 - 01.2025
- Executed efficient order fulfillment through accurate item selection and timely delivery.
- Collaborated with team members to improve customer satisfaction and streamline shopping processes.
- Maintained up-to-date knowledge of store inventory and promotions to enhance shopping experience.
- Utilized mobile apps and technology for real-time order tracking and communication with customers.
Medical Front Office Receptionist
Haile Medical Group PA
Gainesville, FL
04.2015 - 02.2023
- Managed patient scheduling, ensuring optimal flow and minimizing wait times.
- Coordinated communication between patients and healthcare providers to enhance service delivery.
- Maintained accurate patient records using electronic health record (EHR) systems for improved data integrity.
- Assisted in billing processes, verifying insurance information and processing payments efficiently.
Education
High School Diploma -
Eastside High School
Gainesville06-1999
Associate of Science - Allied Health Medical Assisting
City College
Gainesville, FL07-2005
Skills
- Client relationship building
- Workload management
- Deadline adherence
- Safety compliance
- Critical thinking
- Problem-solving
- Multitasking Abilities
- Reception management
- Appointment setting
- File organization
- Payment collection
- Document scanning and digitization
Timeline
Instacart Shopper
Maple Bear/InstaCart
05.2023 - 01.2025
Independent Contractor
DoorDash
01.2023 - Current
Medical Front Office Receptionist
Haile Medical Group PA
04.2015 - 02.2023
Associate of Science - Allied Health Medical Assisting
City College
High School Diploma -
Eastside High School