Open To Work
Katherine Smothers
Customer Service
San Diego,CA
Summary
Reliable customer service professional with over 9 years of experience in fast-paced environments, including food service, cashiering, caregiving, and theater operations. Skilled in clear communication, multitasking under pressure, and maintaining safety and accuracy. Recognized for problem-solving, teamwork, and a positive, professional approach.
Overview
10
10
years of professional experience
1
1
Certification
4
4
years of post-secondary education
Work History
Highway Maintenance Worker
Five Keys Schools and Programs
San Diego, California
12.2025 - Current
- Contributed to Caltrans highway beautification and maintenance, improving roadside safety and community appearance.
- Performed litter removal, landscaping, and debris clearing, reducing environmental hazards.
- Maintained compliance with safety protocols and Cal/OSHA guidelines
Caregiver / Provider
IHSS (In Home Supported Services)
San Diego, California
01.2017 - 04.2026
- Assisted clients with daily living tasks, including meal prep, medication reminders, and mobility support.
- Maintained a clean, safe, and supportive home environment.
- Built strong rapport with clients and families through reliable communication and compassionate care
Cashier and Server
Roxy's Catering
Encinitas, CA
12.2021 - 05.2023
- Delivered front-of-house service and managed POS transactions at catered events.
- Set up and broke down service stations, maintained inventory, and assisted with food handling.
- Provided dependable, courteous service under pressure and coordinated with team members.
Cast Member
Cinépolis
Del Mar, CA
08.2018 - 12.2019
- Delivered exceptional guest service, ensuring positive experiences throughout interactions.
- Collaborated with team members to maintain high operational standards and efficiency.
- Assisted in training new cast members on company policies and procedures.
- Managed merchandise displays, contributing to visual appeal and guest engagement.
- Contributed to the success of special events by executing assigned tasks efficiently and professionally.
- Performed cash, card, and check transactions to complete customer purchases.
Team Member/Customer Service Cashier
Pizza Hut
San Diego, CA
01.2017 - 07.2017
- Monitored inventory levels and coordinated restocking efforts to maintain optimal supply chain flow.
- Worked different stations to provide optimal coverage and meet production goals.
- Utilized POS system to handle customer cash and credit card transactions.
- Operated kitchen equipment safely and efficiently, maintaining a clean and organized workspace.
- Packaged and stored food products following proper handling and preservation methods.
- Handled high-pressure situations calmly and professionally during peak hours of operation.
- Expedited orders accurately, streamlining kitchen processes and reducing wait times for customers.
Education
No Degree - General Studies / Prerequisites
San Diego City College
San Diego, California 01.2023 - 10.2026
Skills
- Manual labor
- Roadway maintenance
- Landscaping maintenance
- Teamwork
- Attention to detail
- Time management
- Adaptability
- Communication skills
- Exceptional customer service
- Food sales and promotion
- Safe food handling
- Cash handling
- Housekeeping
- HIPAA compliance
- Medication administration
- End-of-life care
- Respectful and compassionate
- PPE usage
- Cultural sensitivity
- Patient care and companionship
- Verbal and written communication
Maintained accurate financial transactions, fostering trust and reliability
Executed proper food safety practices
Demonstrated the ability to comply with Cal/OSHA guidelines, enhancing workplace safety
Certification
- Customer Service Skills for Any Role : Handling Requests and Difficult Situations
- Certificate for Employee of the Month - April 2026
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeLocation Preference
On-SiteRemoteHybridTimeline
Highway Maintenance Worker
Five Keys Schools and Programs
12.2025 - Current
No Degree - General Studies / Prerequisites
San Diego City College
01.2023 - 10.2026
Cashier and Server
Roxy's Catering
12.2021 - 05.2023
Cast Member
Cinépolis
08.2018 - 12.2019
Team Member/Customer Service Cashier
Pizza Hut
01.2017 - 07.2017
Caregiver / Provider
IHSS (In Home Supported Services)
01.2017 - 04.2026