Katherine Sojo Vargas
Lynn,MA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Casino Floor Supervisor
Monticello Gran Casino
Santiago, Chile
08.2022 - 03.2024
- Performed daily bankroll reconciliations at the end of each shift.
- Provided effective coaching and feedback to staff in order to improve performance.
- Enforced safety protocols among employees while on the casino floor.
- Ensured compliance with all applicable gaming regulations and policies.
- Managed team of casino floor personnel including hiring, training, scheduling and evaluating performance.
- Interacted with vendors regarding supplies needed for daily operations.
- Resolved conflicts between players or dealers in a professional manner.
- Supervised cashiering operations including chip fills, credits, cash outs, exchanges.
- Assisted in the implementation of new procedures or initiatives on the casino floor.
- Greeted guests with upbeat, professional attitude to create enjoyable atmosphere.
- Kept all games in compliance with casino and gaming standards.
- Moderated floor disputes to protect business assets and resolve customer service issues.
Casino Cage Cashier
Monticello Gran Casino
Santiago, Chile
02.2021 - 08.2022
- Prepared reports for management regarding daily revenue, losses, shortages, and overages.
- Processed check cashing requests within established limits.
- Conducted regular inventories of gaming chips and tokens.
- Adhered to security protocols while handling large amounts of cash.
- Ensured that all cage operations were conducted in accordance with established policies and procedures.
- Managed the payment of jackpots and other winnings to customers in a timely manner.
- Assisted in training new employees as needed.
- Balanced the cash drawer at the beginning and end of each shift.
- Cashed out employee tips and worked with slot technicians to pay out jackpots.
- Redeemed coins and tokens for cash at customer request.
- Sold casino chips, tokens or tickets.
- Verified customer identification to ensure compliance with gaming regulations.
Hotel Room Attendant
Monticello Gran Casino
Santiago, Chile
03.2020 - 02.2021
- Maintained cleanliness of work area throughout shift by adhering to health and safety standards.
- Inspected vacant rooms for necessary repairs or replacements before assigning them to guests.
- Provided excellent customer service by greeting guests warmly upon arrival and departure.
- Responded to guest queries and requests promptly in a professional manner.
- Adhered strictly to hotel policies regarding security of guestrooms keys at all times.
- Supplied guests with requested items such as extra pillows, blankets, towels and toiletries.
- Assisted other departments when needed including laundry services, front desk operations and kitchen services.
- Performed deep cleaning tasks such as shampooing carpets, scrubbing grout and polishing furniture.
- Ensured that all appliances were in proper working order prior to leaving the room after servicing it.
- Organized linen closets ensuring that they are well stocked with fresh linens at all times.
- Stocked cart with supplies for the day's work according to established par levels.
- Cleaned guest rooms, including making beds, replenishing linens, cleaning bathrooms and vacuuming.
- Followed instructions from supervisors about special cleaning projects that may arise.
- Replenished each guest room with water glasses, toiletries and paper products.
- Coached new housekeeping personnel by demonstrating approved cleaning procedures.
- Organized supplies for use based on expected customer needs.
- Cleaned and returned vacant rooms to occupant-ready status.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Reported damage or theft of hotel property to management.
- Supplied extra towels and toiletries when requested to optimize guest comfort.
- Maintained clean floors throughout property by sweeping, scrubbing and waxing.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
Cashier
Hiper Central Maiderense
Guatire, Venezuela
01.2013 - 08.2019
- Resolved customer complaints professionally in accordance with company policy.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Performed other duties as assigned by management.
- Followed company security procedures for handling large sums of money.
- Conducted price checks for special orders or discounts as requested by customers.
- Stocked shelves with merchandise when needed.
- Issued receipts, refunds, credits or change due to customers.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Answered customer questions and provided store information.
- Collected payments and provided accurate change.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Maintained work area and kept cash drawer organized.
- Counted and balanced cashier drawers.
- Welcomed customers, offering assistance to help find store items.
- Built and maintained productive relationships with employees.
- Maintained current knowledge of store promotions to highlight sales to customers.
Crew Member
Burger King
Miranda, Venezuela
06.2011 - 05.2012
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Educated customers on menu items, product ingredients and nutritional values.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Processed takeout orders quickly to ensure timely delivery of meals.
- Answered phone calls promptly to provide accurate information about menu items or prices.
- Checked expiration dates on all products before serving them to customers.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Assisted management team with inventory counts of food products and beverage supplies.
- Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Served food quickly for positive guest experiences.
- Wiped down tables and equipment, swept and refilled stock.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Stocked shelves and cases with new or transferred items.
- Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Brewed and served coffee and tea with preferred add-ins.
- Directed patrons to restrooms and other amenities within facility.
Education
High School Diploma -
Alejandro Oropeza Castillo
Guatire-Venezuela06-2011
Some College (No Degree) - Business Administration
I.U.T "Elias Calixto Pompa"
Guatire- VenezuelaSkills
- Training employees
- Resolving Complaints
- Greeting guests
- Time Management
- Teamwork and Collaboration
- Analytical Thinking
- Workflow Coordination
- Attention to Detail
- Team motivation
- Analytical Skills
- Excellent Communication
- Self Motivation
- Rules Enforcement
- Active Listening
- Time management abilities
- Adaptability
- Guest room confidentiality
- Room preparation
- Housekeeping
Certification
- Basic Accounting
Languages
Spanish
Native/ Bilingual
References
- Ernejy Salazar (Supervisor) +584144795071
Timeline
Casino Floor Supervisor
Monticello Gran Casino
08.2022 - 03.2024
Casino Cage Cashier
Monticello Gran Casino
02.2021 - 08.2022
Hotel Room Attendant
Monticello Gran Casino
03.2020 - 02.2021
Cashier
Hiper Central Maiderense
01.2013 - 08.2019
Crew Member
Burger King
06.2011 - 05.2012
High School Diploma -
Alejandro Oropeza Castillo
Some College (No Degree) - Business Administration
I.U.T "Elias Calixto Pompa"
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