Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Katherine Solis

Alamosa,CO

Summary

Accomplished Retail Sales Associate with a proven track record at Forever 21, adept in customer engagement and POS system operations. Excelled in building customer relationships and efficiently managing transactions, significantly enhancing shopping experiences. Demonstrates exceptional teamwork and problem-solving abilities, ensuring operational excellence and customer satisfaction.

Overview

4
4
years of professional experience

Work History

Retail Sales Associate

Forever 21
12.2023 - 06.2024
  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Answered questions about store policies and addressed customer concerns.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Trained and supervised new employees to use selling strategies and apply best practices.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.

Sales Associate

Bath & Body Works
10.2023 - 02.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Prioritized helping customers over completing other routine tasks in store.
  • Recommended complementary purchases to customers, increasing revenue.

Retail Sales Associate

Ross Dress for Less
10.2020 - 06.2023
  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.

Education

Bachelor Of Arts - Criminology

University of Denver
Denver, CO
06.2024

Skills

  • Customer Service
  • Teamwork
  • Problem-Solving
  • Cash Handling
  • Time Management
  • Customer Engagement
  • Reliability and punctuality
  • Flexible Schedule
  • Product Knowledge
  • Money Handling
  • Relationship Building
  • Store maintenance
  • Friendly and Helpful
  • Reliable and Responsible
  • Honest and Dependable
  • Organization

Positive Customer Engagement

  • Goal-Driven
  • Engaging with Diverse Customers
  • Computer Proficiency
  • Fluent in English & Spanish

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Retail Sales Associate

Forever 21
12.2023 - 06.2024

Sales Associate

Bath & Body Works
10.2023 - 02.2024

Retail Sales Associate

Ross Dress for Less
10.2020 - 06.2023

Bachelor Of Arts - Criminology

University of Denver

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Katherine Solis