Katie Sorensen
REGISTERED NURSE
Summary
Compassionate and highly skilled Registered Nurse and Certified Case Manager with years of experience in ambulatory setting, specializing in managing individuals with complex medical and behavioral health needs. Commitment to improving patient outcomes through exceptional communication, care coordination, and advocacy. Skilled at collaborating with interdisciplinary teams to develop and implement effective care plans, ensuring optimal health and wellness for diverse patient populations.
Overview
12
12
years of professional experience
11
11
years of post-secondary education
4
4
Certifications
Work History
Triage Nurse
Commonwealth Care Alliance
Boston, MA
01.2022 - Current
- Field and triage incoming medical calls, assessing the need for urgent provider visits.
- Evaluate and refer patients to paramedic teams for urgent home visits, reducing unnecessary emergency department visits.
- Identify and connect patients with internal resources for additional support services.
- Communicate effectively with the care team to relay relevant patient needs and updates.
- Refer homebound patients to field teams for nursing visits, including lab work, medication management, and vaccinations.
- Conduct chronic disease follow-ups via telephone to support gap closure in patient care.
- Coordinate with pharmacies to ensure proper medication disbursement.
- Assist and arrange medical transportation for complex patients, ensuring timely and appropriate follow-up care.
HEDIS Abstractor- Seasonal
Optum
Eden Prairie, Minnesota
01.2023 - Current
- Review medical records for assigned HEDIS measure groups to ensure compliance with NCQA HEDIS requirements.
- Identify and extract relevant data from medical records in alignment with HEDIS guidelines.
- Perform HEDIS medical abstraction services for associated clients with accuracy and efficiency.
- Enter abstracted data into proprietary company software, ensuring completeness and accuracy.
- Maintain quality assurance standards by adhering to Change Healthcare’s accuracy requirements.
- Ensure compliance with HIPAA regulations while handling and abstracting sensitive patient data.
Care Partner
Commonwealth Care Alliance
Boston, MA
06.2019 - 01.2022
- Conduct post-hospital discharge follow-ups and medication reconciliation to reduce complications and improve community-based recovery.
- Assess members telephonically to identify unmet needs that may lead to preventable hospitalizations and emergency department visits.
- Refer members to CCA community providers post-discharge and routinely to minimize avoidable readmissions.
- Identify health needs and review DSTs to request authorization for essential services.
- Collaborate with members and providers to address gaps in care and reduce emergency department utilization.
- Participate in case conferences with CCA clinical staff to enhance patient outcomes.
- Coordinate with interdisciplinary teams, including PCPs, LTSCs/GSSCs, and vendors, to ensure high-quality care delivery for high-risk members.
- Maintain regular communication with members on a quarterly basis or sooner for urgent episodic needs.
- Provide ongoing education to members and their families to promote positive health outcomes.
- Leverage CCA resources to implement and execute care plans efficiently.
Charge Nurse
Brockton Neighborhood Health Center
Brockton, MA
11.2017 - 06.2019
- Triage incoming phone calls and patients to ensure timely and appropriate care.
- Execute provider-ordered tasks, including initiating VNA services, coordinating with specialists, obtaining urgent referrals, and following up on patient health status.
- Optimize practice workflow to enhance efficiency and patient care delivery.
- Administer vaccines, medications, and IV fluids per provider orders and clinical protocols.
- Oversee scheduling and payroll for a team of 10 employees, ensuring proper staffing and operational efficiency.
- Train and orient new staff, providing guidance on clinic procedures and expectations.
- Participate in supervisor and clinic meetings to align with practice goals and improve patient care outcomes.
Registered Nurse
Compass Medical
Taunton, MA
07.2014 - 11.2017
- Serve as the primary nurse for the office’s Nurse Practitioner and Physician Assistant, providing direct clinical support.
- Triage patient phone calls, assessing medical concerns and determining the need for an office visit or immediate medical attention.
- Evaluate and manage a range of health conditions, including dermatological, respiratory, gastrointestinal, genitourinary, endocrine, and musculoskeletal issues.
- Collaborate with providers and patients to effectively manage anticoagulant therapy and ensure optimal treatment outcomes.
- Deliver routine and preventive care, promoting overall patient wellness.
- Communicate with patients regarding health concerns, lab results, and education on new diagnoses or treatment plans.
Registered Nurse
Genesis Healthcare
Fall River, MA
11.2012 - 12.2014
- Assess and prioritize care for up to 22 patients in a Transitional Care Unit, ensuring timely and appropriate interventions.
- Provide comprehensive nursing care, including wound care, tube feed administration, and IV therapy.
- Supervise and managed a team of two Certified Nursing Assistants to optimize patient care delivery.
- Document assessments, care plans, and patient outcomes, ensuring alignment with rehabilitation goals.
- Execute provider-directed care plans to promote optimal healing and recovery.
- Educate and supported patients and their families, providing guidance on treatment plans and recovery processes.
Registered Nurse
Roger Williams Medical Center-Elmhurst Extended Care
Providence, RI
11.2013 - 07.2014
- Assess and monitor up to 16 patients on a Subacute Unit, reporting progress and changes directly to providers.
- Provide end-of-life and respite care for patients transitioning to or arriving on the unit, ensuring compassionate support.
- Oversee patient care by managing a team of up to three Certified Nursing Assistants, ensuring high standards of care.
- Obtain and execute provider orders to optimize patient outcomes and adhere to care plans.
- Facilitate direct communication between multidisciplinary teams to ensure comprehensive patient care and positive outcomes.
- Educate and prepare patients and families for discharge, providing essential information and resources.
- Adapt to various situations when floated to different units, including skilled nursing and dementia care, demonstrating flexibility and competence.
- Perform multiple admissions and discharges throughout shifts, maintaining efficiency and organization in patient transitions.
Education
Bachelor of Science - Nursing
Southern New Hampshire University
Hooksett, NH 11.2018 - 05.2022
Associate of Science - Nursing
St. Joseph School of Nursing
Nashua, NH 08.2009 - 05.2012
Bachelor of Science - Marine Biology
University of New Haven
West Haven, CT 08.2002 - 05.2007
Skills
Problem-solving abilities
Multitasking Abilities
Team collaboration
Excellent communication
Adaptability and flexibility
Certification
Registered Nurse License (RN) - MA
Timeline
HEDIS Abstractor- Seasonal
Optum
01.2023 - Current
Triage Nurse
Commonwealth Care Alliance
01.2022 - Current
Care Partner
Commonwealth Care Alliance
06.2019 - 01.2022
Bachelor of Science - Nursing
Southern New Hampshire University
11.2018 - 05.2022
Charge Nurse
Brockton Neighborhood Health Center
11.2017 - 06.2019
Registered Nurse
Compass Medical
07.2014 - 11.2017
Registered Nurse
Roger Williams Medical Center-Elmhurst Extended Care
11.2013 - 07.2014
Registered Nurse
Genesis Healthcare
11.2012 - 12.2014
Associate of Science - Nursing
St. Joseph School of Nursing
08.2009 - 05.2012
Bachelor of Science - Marine Biology
University of New Haven
08.2002 - 05.2007
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