Katherine Spicer
Port Matilda,PA
Summary
Driven employee with proven expertise in customer engagement and cash handling accuracy, honed at The Pet Pub. Excelled in driving customer loyalty through exceptional service and product knowledge, ensuring a welcoming shopping environment. Demonstrated reliability and teamwork, contributing to significant inventory management and customer satisfaction.
Overview
2
2
years of professional experience
Work History
Retail Associate
The Pet Pub
Bellefonte, PA
08.2022 - Current
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
- Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
Education
High School Diploma -
Bald Eagle Area High School
Wingate, PA05.2024
Skills
- Reliability and punctuality
- Cash Register Operation
- Customer Engagement
- Positive and engaging demeanor
- Cash Handling Accuracy
- Cleaning and sanitizing
- Verbal and written communication
- Approachability
- Product Knowledge Expertise
- Teamwork and Collaboration
- Stocking and Receiving
Languages
Spanish
Limited Working
Timeline
Retail Associate
The Pet Pub
08.2022 - Current
High School Diploma -
Bald Eagle Area High School