Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katherine Stackhouse

Mortgage Processional
W. Columbia,SC

Summary

Motivated Financial Loan Specialist with solid experience in banking and client loan services. With the skills to analyze calculations and verification of documents per company and federal guidelines Paper-less Office Functions Encompass Program DocVelocity Program

Overview

12
12
years of professional experience

Work History

Senior Mortgage Closer /Mortgage Loan Processor

OVM Financial
Virginia Beach, VA
12.2021 - 04.2022
  • Worked independently as remote employee
  • Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
  • Prepared file for final clear-to-close by branch management.
  • Worked with customers in person and via telephone to answer questions, process transactions and resolve issues.
  • Communicated with originator and applicant concerning progress of loan file.
  • Checked daily reports each morning to identify priorities or issues for escalation to supervisor.
  • Reviewed financial statements and contacted institutions and customers to clarify details.
  • Handled any conditions sent from underwriting departments.
  • Set up and completed loan submission packages.
  • Received on-going, comprehensive training on home loan products and mortgage process.
  • Upheld complete confidentiality of all submitted information according to release guidelines.
  • Interviewed clients regarding loan needs and financial histories and conveyed information regarding application processes.
  • Maintained compliance with privacy and security requirements, as well as federal statutes covering FHA, Conventional, and VA loans.
  • Coordinated closing process with attorneys, title companies and government clerks.
  • Evaluated approvals against established bank and government lending standards.
  • Oversaw file input in mortgage software and grant-specific software.
  • Reviewed and validated details of loan applications and closing documentation.
  • Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
  • Set up, stored and updated customer files, department records and regulatory paperwork.
  • Verified credit histories, personal references and employment backgrounds for each applicant.
  • Assessed customer account histories to determine previous compliance with payment plans and loan terms.
  • Filed completed loan applications with underwriting and made approval or denial recommendations.
  • Produced and submitted completed loan packages to title and escrow professionals.
  • Consulted with outside vendors to identify and resolve loan closing issues.

Senior Mortgage Loan Closer

AgFirst Farm Credit Bank
Columbia, SC
11.2020 - 12.2021
  • Started at corporate location, then transitioned into an independent remote employee
  • Collect and review property tax certifications in order to prepare tax escrows
  • Collect and review property home ower insurance ,or master condo polices to prepare escrows
  • Prepare prelim closing disclosures, and balance final closing discloser with settlement agent
  • Proactively audited clients financial records, including but not limited to, bank statements, taxes and assets prior to underwriting
  • Acted as liaison between buyers , sellers, attorneys, insurance providers, clients, and underwriting to ensure positive experiences for all parties
  • Created & reviewed loan files and updated them to match current standards
  • Explained USDA, Manufactured Homes, SC, FL, TX Housing loans pertaining to client situations
  • Worked with underwriters to fix application problems and resolve issues quickly
  • Collected and reviewed Home Owners Insurance policy's for clients
  • Request and reviewed title and title work from attorneys office prior to underwriting final review
  • Verified 2yrs employment history for clients file
  • Completed data entry in Robot Program for clients file, including put not limited to ,uploading clients supporting documentation, and file contacts
  • Produced monthly reports for upper management on all loan status
  • Created Loan Officer Assistant client check list for USDA, Manufacturing loans to confirm file was complete and ready for processing and underwriting review
  • Oversaw scheduling of timely loan closing to satisfy home builder and borrower needs.
  • Monitored pipelines to track and log status of loans.
  • Explained very technical financial information to applicants in easy to understand language.
  • Established plans and payoffs for customers' loans, prioritizing control of overall costs.
  • Supervised loan personnel and motivated to maintain customer service and performance standards.

Mortgage Loan Closer II

TD Bank / NMLS 1806915
Lexington, SC
11.2018 - 11.2020
  • Produce closing packages using Encompass , in order to ensure completeness of loan documentation
  • Conventional, FHA, VA, USDA, Bond and Jumbo, & CO-OP loans
  • Review title commitment reports & homeowners insurance documents to identify proper escrow accounts
  • Communicate loan program requirements to Processors and/or Loan Officers necessary at closing, and provide status updates
  • Verify loan closing package complies with Settlement Agents & Title Agents to guarantor requirements and documentation
  • Ensure all outstanding Underwriting conditions to ensure timely funding and closing of the loan
  • Obtain Closing Protection Letters and wiring instructions and order wires
  • Review and verify the accuracy of the final closing statements prior to closing to ensure compliance with
  • Company, Investor, and Conventional regulations and requirements
  • Reconcile final figures to calculate wire amount and balance with settlement agent
  • Submit Banking Package to Finance in accordance with required timelines
  • Scan and archive file within Company timeframes, to ensure timely delivery of loan files to investors
  • Obtain recording information and ensure the information is entered into the system
  • Promptly obtain documentation requested by investors or insuring/guaranty post-closing
  • Solve problems quickly, communicate effectively with internal and external customers, provide excellent customer service and work well under pressure
  • Verify and ensure compliance with Company policies and procedures, as well as all applicable federal, state laws, regulatory and government standards, guidelines, rules, and/or local ordinances.

Loan Officer Assistant

Midland Mortgage Corp
Columbia, SC
07.2018 - 10.2018
  • Supported loan processing by compiling applicant documentation such as credit reports, employment verifications and financial history paperwork.
  • Worked with Loan Officer to create application profile in system and review key information at various stages within process.
  • Documented borrower's information in loan processing system and resolved any discrepancies.
  • Assembled important paperwork and disclosures for borrower.
  • Conferred with applicants and creditors to obtain information and resolve paperwork discrepancies.
  • Prepared professional business correspondence on behalf of loan officer to obtain information and facilitate processing steps.
  • Cultivated productive relationships with clients, realtors and title/escrow officers to increase profits and expand customer base.
  • Liaised with clients to guide through loan closing process and skillfully handle any concerns.
  • Scheduled meetings and appointments and maintained well-organized master calendar.
  • Assessed loan compliance to meet mortgage lending laws and regulations.
  • Communicated with customers daily to request information and complete paperwork.
  • Set up, stored and updated customer files, department records and regulatory paperwork.
  • Verified credit histories, personal references and employment backgrounds for each applicant.
  • Assessed customer account histories to determine previous compliance with payment plans and loan terms.
  • Consulted with outside vendors to identify and resolve loan closing issues.

Mortgage Loan Purchase Specialist II

US Bank, Birthday Club President
Bedford, OH
07.2016 - 07.2018
  • Verify paper-less closed table and purchase funded mortgage loan files to confirm compliance with company standards, Federal agency regulations standards and guidelines, as well as applicable State- specific or Local regulations
  • Review & verify third party documentation integrity, including but not limited to; Note, Deed of Trust, 1003 & 1008, Appraisal, Credit Check, Title report, Tax returns, Verification of employment
  • Create deficiency reports for Lender Management department
  • Request any missing or corrected documentation needed to complete a loan file for funding
  • Calculate, input, verify and approve wire information into generate funding package
  • Submit government files to FHA/VA/USDA Loans for insurance guarantee
  • Monitor timely receipt of documentation for completion escrow: review and update reports
  • Stay current with all company, banking,federal and state regulations
  • Department

Personal Loan Specialist I

First American Loans
Parma, OH
12.2014 - 07.2016
  • Knowledgeable on Ohio Laws and guidelines for small mortgage loans & title loans
  • Collect, verify and review all necessary third-party documentation for soft- underwriting
  • Determine accurate loan product for new and existing clients
  • Recommend and sell products and services to meet clients' needs
  • Conduct and pursue ivisional marketing analysis/strategy to increase total market share and active accounts
  • Provide collections support on delinquent accounts and perform field calls
  • Stay current on Company, State and Federal policies and procedures

Administrative Assistant

Superior Plumbing and Gas
Columbia, SC
08.2012 - 11.2014
  • Provided exceptional customer service that lead company to receive Best Plumbing Company in
  • Columbia, SC in 2013
  • Manage all inbound calls and client relations
  • Assign & scheduled appropriate gas or plumbing technicians for all residential appointments
  • Liaison between clients and technicians
  • Maintain and update all office files and client master files with contact and billing information
  • Responsible for creating and processing all client(s) invoices
  • Processing and submitting customer payments through company's proprietary e-billing system
  • Develop new relationships and support existing client relationships
  • Maintain a high level of confidentiality
  • Managing collections on past due payments, including, but not limited to, collection calls, emails, and face-to-face collections.

Administrative Assistant

Auto-Owners Insurance Company
Columbia, SC
01.2012 - 08.2012
  • Electronically distributed emails, faxes and scanned documents to appropriate departments for review and processing in a timely manner
  • Reviewed, separated and electronically processed all hard copies of personal and commercial business applications into company software for processing
  • Sorted, scanned, sent and distributed all incoming and outgoing mail
  • Contacted company auditors immediately of a return premium audit notice
  • Responsible for ordering, and organizing supplies, and updated company brochures
  • Coordinated office inventory by restocking supplies and placing purchase orders
  • Screened all visitors and directed them to the correct employee or office.

Participant Benefits Consultant

PenServ Plan Services, Inc
Columbia, SC
09.2009 - 12.2011
  • Advised participants, financial advisors, and employers, on withdrawing, or transferring of retirement funds based on IRS regulations, 401(K) and 403(B) plan specifics
  • Review,verify and collect all required documentation to confirm integrity of third party documents for participant withdraws, or transfers of retirement funds
  • Instrumented weekly meeting for claims received by investment providers
  • Created companies customer service training manual
  • Responsible for training new employees on company polices and procedures.

Education

Associate Degree - Business Administration & Human Resource

Ohio Business College
Sandusky, OH
2007

Diploma -

Norwalk High School
Norwalk, OH
2000

Certification - Marketing Management And Research

EHOVE Career Center
Milan, OH
2000

Skills

  • Self-Motivated
  • Conflict Resolution
  • Team Leadership
  • Customer Relations
  • Time Management
  • Attention to Detail
  • Fannie Mae and Freddie Mac Requirements
  • USA Patriot Act
  • Terms Definition
  • Mortgage Escrow Schedule Computation
  • Mortgage Loan Processing Coordination
  • Loan File Maintenance
  • Credit File History and Updating
  • Mortgage Loan Disbursement Management
  • Processing Mortgage Loan Applications
  • Title Requirements
  • Reviewing Contracts
  • Ordering Home Appraisal Inspections and Final Inspections
  • Regulatory Disclosure Preparation
  • Appraisal Verification
  • Home Mortgage Disclosure Act
  • Government Lending
  • Payoff Planning
  • Oral and Written Comprehension
  • Regulatory Requirements on FHA, CONV, USDA, VA and Manufacturing

Timeline

Senior Mortgage Closer /Mortgage Loan Processor

OVM Financial
12.2021 - 04.2022

Senior Mortgage Loan Closer

AgFirst Farm Credit Bank
11.2020 - 12.2021

Mortgage Loan Closer II

TD Bank / NMLS 1806915
11.2018 - 11.2020

Loan Officer Assistant

Midland Mortgage Corp
07.2018 - 10.2018

Mortgage Loan Purchase Specialist II

US Bank, Birthday Club President
07.2016 - 07.2018

Personal Loan Specialist I

First American Loans
12.2014 - 07.2016

Administrative Assistant

Superior Plumbing and Gas
08.2012 - 11.2014

Administrative Assistant

Auto-Owners Insurance Company
01.2012 - 08.2012

Participant Benefits Consultant

PenServ Plan Services, Inc
09.2009 - 12.2011

Associate Degree - Business Administration & Human Resource

Ohio Business College

Diploma -

Norwalk High School

Certification - Marketing Management And Research

EHOVE Career Center

Similar Profiles

CREATE PROFILE
Katherine StackhouseMortgage Processional