Hi, I’m
Katherine Stanley
Colorado Springs,CO
Summary
Detail-oriented and organized Property Manager effective at managing personnel, property and special projects. Dedicated to interacting with property office and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs.
Overview
8
years of professional experience
1
Certification
Work History
The Creek At Cottonwood (Lease Up)
Property Manager
05.2022 - Current
Job overview
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Assisted with tasks to facilitate on-site executive support.
- Managed staff by recruiting, hiring and training employees.
- Managed digital and analog filing systems to organize documents and records.
- Answered phone calls and managed inquiries from customers and vendors.
- Processed invoices, payments, and incoming and outgoing mail.
- Oversaw payroll functions, such as maintaining timekeeping information and processing and submitting payroll.
- Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives.
- Recruited and trained personnel to fill administrative services positions.
- Set goals and deadlines for department.
- Followed up on delinquent tenants and coordinated collection procedures.
- Oversaw and maintained accurate records of all tenant occupancy.
- Evaluated tenant eligibility in alignment with income restrictions and government regulations.
- Developed and maintained professional relationships with residents, community and owners.
- Addressed, investigated, and resolved tenant complaints and disturbances. Documented action taken.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Screening the applicants according to company policies and procedures.
- Negotiated and executed new leases, renewals, and terminations.
- Guided customers through the application, approval, and lease signing process.
- Coordinated with legal counsel to resolve tenant disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Inspected grounds, facilities, and equipment routinely to determine necessity of repairs and maintenance.
- Maintained confidence and discretion in handling sensitive information.
Cortland
Apartment Leasing Consultant
09.2021 - 10.2022
Job overview
- Greeted prospects, responded to requests and scheduled appointments for professional tours of luxury apartment homes and amenities
- Followed up with prospective residents within 24 hours via phone or email, leading to more successful leases and stronger relationships with prospects.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Consistently kept the closing ratio at the level of 90% or higher and kept occupancy at 95% or higher.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Collected rent and tracked resident payments and information in computer system.
- Addressed, investigated and Resolved conflicts between tenants regarding noise, encroachments, and parking. Documented action taken.
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RealSource Property Management
Assistant Community Manager
05.2018 - 10.2020
Job overview
- 528 Units
- Supported and assisted the community manager in all aspects of the community operations, while reporting and acting under the direction of the community manager
- Prepared resident communication such as demands for rent, demands for compliance, returned payment notices, violation notices, etc
- Posted and deposited all monies received in the office daily and managed community delinquency
- Facilitated the move out process and closing of resident accounts
- Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
- Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Setting the appointments, showing apartments, certifying potential residents, and maintaining a high percentage of occupancy
- Screening the applicants according to company policies and procedures
- Ensuring that the new residents are properly moved in apartments including completing the move-in inspection, signing the lease agreement, and all necessary forms before turning over keys
- Maintaining the resident files making sure that changes are made, and files are kept up to date
- Motivated the leasing staff to exceed leasing goals and expectations.
Vista Peak Apartments
Assistant community manager
06.2015 - 05.2018
Job overview
- 358 Units
- Assist in the collection of bonds, deposits, rents, fees, or other charges in connection with leases
- Manage all requests for maintenance in a timely manner
- Performed background checks and credit checks; selected quality tenants and maintained high occupancy rates
- Filed court documents for eviction and attends scheduled court hearings as landlord representative
- Conducted regular inspections to identify needed improvements and maintain highest standards.
Education
Harrison High SchoolColorado Springs
High School Diploma
05.2009
Skills
- Entrata, Onesite, Yardi
- Strong leadership and initiative
- Quick decision making and problem-solving abilities
- Responsible, goal orientated and organized
- Strong attention to detail and able to multitask
- Confident, proactive, and willing to take on workplace challenges
- Affordable Housing Programs Knowledge
- Fair Housing Mandates
- Safe Work Practices
- Lease Renewals
- Background Check Investigations
- Screening Processes
- Collect Payments
- Administrative Leadership
- Unit Vacancies
- Leasing and Sales
- Mobile Device Operation
- Microsoft Office
- Community Outreach Programs
- Social Media Engagement
- Property Tours
- Rent Collection
- Inspect Buildings
- Preventive Maintenance
- Bid Proposals
- Multi-Family Property Management
- Performance Assessment
- New Construction
- Renewals Management
- Disturbance Handling
- Tenant Improvements
- Monthly Fee and Payment Collection
Certification
- Delinquency- evictions & COLLECTIONS, NAASC
- Advanced Fair housing
- CHFA’s Advanced Tax Credit Compliance Training
Timeline
Property Manager
The Creek At Cottonwood (Lease Up)
05.2022 - Current
Apartment Leasing Consultant
Cortland
09.2021 - 10.2022
Assistant Community Manager
RealSource Property Management
05.2018 - 10.2020
Assistant community manager
Vista Peak Apartments
06.2015 - 05.2018
Harrison High School
High School Diploma