Katherine Stanley
Colorado Springs,CO
Summary
Professional in property management with strong background in tenant relations, lease administration, and property maintenance. Skilled at coordinating with teams to ensure smooth operations, adaptable to changing needs, and consistently focused on achieving results. Known for strong communication, problem-solving abilities, and proactive approach to managing property issues.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Leasing Consultant
Bell Partners Inc.
03.2025 - 06.2025
- Greeted prospects, responded to requests and scheduled appointments for professional tours of luxury apartment homes and amenities.
- Followed up with prospective residents within 24 hours via phone or email, leading to more successful leases and stronger relationships with prospects.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
Assistant Property Manager-Lease Up
Thompson Thrift Development Inc.
08.2023 - 03.2025
- Received and processed resident payments, and updated system accounts with latest information.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services
- Assisted in the creation and implementation of resident retention programs, resulting in increased lease renewals and decreased turnover rates.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Facilitated move-in process for new residents by coordinating lease signing, apartment inspections, and key handovers while adhering to all legal requirements.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Participated in community events to promote services and engage with public.
- Trained leasing professionals on regulatory requirements, company policies, and office procedures.
- Collaborated with local businesses to arrange partnerships or discounts exclusive to community residents, enhancing their overall living experience.
- Contributed to property''s online presence by managing social media accounts and updating website content regularly with current information and promotions.
Property Manager -Lease Up
Pedcor Management
05.2022 - 04.2023
- Collaborated with CHFA/Housing Authority to support low-income families in accessing affordable housing options.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Assisted with tasks to facilitate on-site executive support.
- Managed staff by recruiting, hiring and training employees.
- Answered phone calls and managed inquiries from customers and vendors.
- Processed invoices, payments, and incoming and outgoing mail.
- Oversaw payroll functions, such as maintaining timekeeping information and processing and submitting payroll.
- Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives.
- Oversaw and maintained accurate records of all tenant occupancy.
- Evaluated tenant eligibility in alignment with income restrictions and government regulations.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant
- Screening applicants according to company policies and procedures.
- Guided customers through application, approval, and lease signing process.
- Developed and maintained professional relationships with residents, community and management.
- Addressed, investigated, and resolved tenant complaints and disturbances. Documented action taken.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Inspected grounds, facilities, and equipment routinely to determine necessity of repairs and maintenance.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
Assistant Property Manager
Priderock
10.2021 - 04.2022
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Handled tenant maintenance request promptly and appropriately, calling in repairmen, and other support services.
- Responded to requests and scheduled appointments for property showings.
- Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Followed up on delinquent tenants and coordinated collection procedures.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
Leasing Consultant
Cortland
10.2020 - 10.2021
- Greeted prospects, responded to requests and scheduled appointments for professional tours of luxury apartment homes and amenities.
- Followed up with prospective residents within 24 hours via phone or email, leading to more successful leases and stronger relationships with prospects.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Consistently kept closing ratio at 90% or higher and kept occupancy at 95% or higher.
- Collected rent and tracked resident payments and information in computer system.
- Addressed, investigated and Resolved conflicts between tenants regarding noise, encroachments, and parking. Documented action taken.
- Enhanced community atmosphere by planning and executing engaging resident events.
Assistant Community Manager
RealSource Property Management
05.2018 - 10.2020
- Supported and assisted community manager in all aspects of community operations, while reporting and acting under direction of community manager
- Prepared resident communication such as demands for rent, demands for compliance, returned payment notices, violation notices, etc.
- Posted and deposited all monies received in office daily and managed community delinquency.
- Facilitated move out process and closing of resident accounts.
- Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
- Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Setting appointments, showing apartments, certifying potential residents, and maintaining high percentage of occupancy
- Screening applicants according to company policies and procedures
- Ensuring that new residents are properly moved in apartments including completing move-in inspections, signing lease agreement, and all necessary forms before turning over keys.
- Maintaining resident files making sure that changes are made, and files are kept up to date.
- Motivating leasing staff to exceed leasing goals and expectations.
Leasing Manager
JTA Springs
06.2015 - 05.2018
- Setting appointments, showing apartments, certifying potential residents,
and maintaining high percentage of occupancy
Screening applicants according to company policies and procedures - Collected, completed, and processed lease applications.
- Assist in collection of deposits and rents
- Manage all requests for maintenance in timely manner.
- Performed background checks and credit checks; selected quality tenants and maintained high occupancy rates.
- Filed court documents for eviction and attends scheduled court hearings as landlord representative
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
Education
High School Diploma -
Harrison High School
05.2009
Skills
- Lease Up Community Experience
- Entrata, Onesite, Yardi
- Strong leadership and initiative
- Quick decision making and problem-solving abilities
- Responsible, goal orientated and organized
- Strong attention to detail and able to multitask
- Confident, proactive, and willing to take on workplace challenges
- Affordable Housing Programs Knowledge
- Fair Housing Mandates
- Community Outreach Programs
Certification
- Delinquency- Evictions & Collections, NAASC
- Advanced Fair housing
- CHFA's Advanced Tax Credit
Languages
Spanish
Native or Bilingual
Timeline
Leasing Consultant
Bell Partners Inc.
03.2025 - 06.2025
Assistant Property Manager-Lease Up
Thompson Thrift Development Inc.
08.2023 - 03.2025
Property Manager -Lease Up
Pedcor Management
05.2022 - 04.2023
Assistant Property Manager
Priderock
10.2021 - 04.2022
Leasing Consultant
Cortland
10.2020 - 10.2021
Assistant Community Manager
RealSource Property Management
05.2018 - 10.2020
Leasing Manager
JTA Springs
06.2015 - 05.2018
High School Diploma -
Harrison High School
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