Katherine Steere

-Conducted regular inventory audits

-Collected and analyzed KPI information to track trends and make proactive changes to business operations plans.

-Assisted in the recruitment process of new staff members

-Managed daily operations of the boutique, ensuring a smooth and efficient workflow.

-Managed team of full-time and part-time staff, trained new workers and monitored performance.

-The face of Cast concierge: in-store and online.

-Working directly with Cast's financial, marketing, and production teams.

-Using Gorgias, Klavyio, Shopify, Loop, and ShipStation to assist clients on order changes, repairs, custom pieces.

-Maximized guest satisfaction by promptly addressing concerns and resolving issues.

-Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.

-B2C mailing campaigns.

- Increased boutique sales by providing excellent customer service and product knowledge.

- Developed strong rapport with customers and created positive impression of business.

- Organized store inventory, performed audits, and fulfilled ecomm.

- Engaged with customers to build rapport and loyalty.

- Answered customer questions about sizing, accessories, and merchandise care.

- Helped customers build bracelets + jewelry collection.

- Spearheaded and successfully executed a social media marketing campaign

- Assisted in creating written, video, and image content for marketing channels.

- Contributed to the creation of compelling content for company blog, newsletter, and website.

- Researched interesting and relevant content to capture interest and improve site traffic.