Katherine Stemmermann
Kate Spade
Bricktownship,NJ
12
years of professional experience
Results-driven and customer-focused retail leader with over 8 years of experience delivering exceptional client experiences, driving operational excellence, and developing high-performing teams. Proven success in coaching associates, improving store performance, building lasting client relationships, and achieving key business goals. Backed by military leadership experience, I bring accountability, adaptability, and a client-first mindset to create strong teams and drive business results.
Work History
Customer Experience Manager
4 Months- Drive store performance by coaching associates to exceed KPIs while implementing strategic initiatives that increased productivity, customer traffic, and revenue
- Led associate development by designing innovative training programs, AI-powered learning, and implementing coaching that strengthened team performance by 15%
- Championed a 100% client-first culture by coaching personalized selling behaviors cultivating lasting customer relationships, while driving client loyalty and retention through exceptional luxury service
Operations Manager
3 Years 7 Months- Reduced inventory shrink 15–20% year-over-year through proactive stock management and improved backroom organization
- Ensured 100% on-time shipments and product launches , supporting smooth operations during high-volume periods
- Coached and developed team members, resulting in a 15% increase in productivity and stronger operational execution
- Improved stock replenishment and daily operations, reducing out-of-stock occurrences by 30% while maintaining operational excellence
Beauty Advisor
1 Year 5 Months- Increased client retention and 80% repeat purchases through personalized consultations and product recommendations
- Upsold complementary products, driving 75% additional revenue while enhancing the customer experience
- Developed a 100% loyal client base by maintaining follow-ups and personalized beauty routines
Aviation Boatswain's Mate Handler
3 Years 8 Months- Streamlined launch and recovery processes, increasing sortie rates and improving mission readiness
- Maintained aviation support equipment, reducing downtime by 20% through proactive upkeep
- Coordinated safe handling of 100+ aircraft weekly, achieving zero mishaps
Food Service Cashier
2 Years 4 Months- Served over 100 fans per hour during peak times, ensuring accuracy and speed
- Decreased wait times for customers to enhance service speed by 20% through streamlined prep and restocking
- Provided positive experiences for every guest while upholding cleanliness and safety standards
Education
No Degree - Basic Courses
- Professional Development: Social Work
High School Diploma
- Awarded the Distinguished Cadet Award and Badge
Skills
Process Optimization
Operational Efficiency
KPI Performance and Improvement
Inventory and Stock Management
Customer Service and Sales
Teamwork Under High-Pressure
Problem Solving and Quick Decision Making
Attention to Detail
Safety and Compliance
Team Support and Coaching
Shipment and Logistics Coordination
Performance Monitoring
Client Relationship Management
Cross-functional collaboration
Voice of customer analysis
Customer empathy
Interests
Cooking
Knitting and Crocheting
DIY and Home Improvement
I like working with my hands and fixing things.
Crafting and DIY Projects
Mindfulness Practices
Animal Care
Reading
Watching Movies and TV Shows
Fashion and Style
Drawing and Painting
Wine Tasting
Adventure Travel
Fashion
Road Trips
Accomplishments
- Best store KPI and Shrink - Sephora
05/2024 - 04/2026
Recognized for the store having the lowest shrink results in 2025 and 2026 - Employee of the month - Sephora
12/2022 - 12/2025
Received employee of the month twice for driving store results and outstanding team performance - Navy "E" Ribbon - US Navy
04/2019 - 01/2020
Presented for winning a battle efficiency competition - Sea Service Deployment Ribbon - US Navy
04/2019 - 01/2020
Completed a deployment at sea - Humanitarian Service Medal Ribbon - US Navy
04/2019 - 01/2020
Demonstrated commendable conduct in humanitarian military acts and operations - Global War on Terrorism Service Medal Ribbon - US Navy
04/2019 - 01/2020
Served in the War on Terror - Global War on Terrorism Expeditionary Medal Ribbon - US Navy
04/2019 - 01/2020
Served in the War on Terror while on foreign shores - 2019 Iran Crisis - National Defense Service Medal Ribbon - US Navy
04/2019 - 01/2020
Served in active duty during a declared "national emergency" - Good Conduct Medal - US Navy
08/2016 - 08/2019
Presented for completing three years of honorable service - Navy Pistol Sharpshooter Ribbon - US Navy
08/2016 - 10/2016
Achieved "expert" status with a qualified pistol weapon
Timeline
Customer Experience Manager
Kate Spade
04.2026 - CurrentRead More
Operations Manager
Sephora
09.2022 - 04.2026Read More
Beauty Advisor
Sephora Inside JCPenney
04.2021 - 09.2022Read More
Aviation Boatswain's Mate Handler
US Navy
08.2016 - 04.2020Read More
Food Service Cashier
Lakewood Blue Claws
04.2014 - 08.2016Read More
Ocean County College
No Degree from Basic Courses
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Brick Township High School
High School Diploma
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