Katherine Stephens
Hickory,TN
Summary
Proactive Front Desk Receptionist with extensive experience in guest engagement, appointment scheduling, and front office management. Skilled in handling customer information confidentially, supporting administrative tasks, and resolving issues promptly. Brings strong customer service, time management, and cash handling skills to contribute to a professional and welcoming environment.
Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.
Overview
12
12
years of professional experience
Work History
Front Desk Receptionist
CareNow Urgent Care
10.2014 - Current
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Completed data entry and filing to keep records updated for easy retrieval.
- Resolved customer issues quickly and notified supervisor immediately when of any issues.
- Collected credit ,debit cash and check payments, processed transactions and updated relevant records.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Front desk preceptor for over 1 year.
- Have Current Basic Life Support.
Medical Assistant
Carenow
10.2012 - 11.2014
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with Lacerations, including preparing operating room and sterilizing instruments.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Preform Breath Alcohol Test and DOT Urine Drug Screens.
Education
Medical Assistant
Medvance
Nashville Tn06-2011
GED -
GED
Lebanon Tn05-2010
Skills
- Customer Service
- Time Management
- Listening Skills
- Cash Handling
- Telephone Etiquette
- Problem-solving skills
- Administrative Skills
Timeline
Front Desk Receptionist
CareNow Urgent Care
10.2014 - Current
Medical Assistant
Carenow
10.2012 - 11.2014
Medical Assistant
Medvance
GED -
GED
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