Katherine Stephens
Brunswick,GA
Summary
Enthusiastic and reliable professional who takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
5
5
years of professional experience
Work History
Lead Bartender
Side Pokkets
08.2023 - 11.2024
- Notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Enhanced customer satisfaction by providing exceptional service and crafting high-quality beverages.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a loyal customer base by fostering an engaging and welcoming atmosphere for patrons.
- Safeguarded legal compliance by enforcing responsible alcohol consumption policies and verifying age requirements as needed.
- Closed out cash register and prepared cashier report at close of business.
- Coordinated with kitchen staff to ensure timely delivery of food orders to guests at the bar area, enhancing their overall dining experience.
- Served high customer volumes during special events, nights, and weekends.
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
SERVER/ BARTENDER
Brunswick Wee Pub
04.2023 - 09.2023
- Served food and beverages promptly with focused attention to customer needs
- Worked with POS system to place orders, manage bills, and handle complimentary items
- Cultivated warm relationships with regular customers
- Maintained clean and organized dining areas to uphold restaurant hygiene standards
- Set positive tone for entire dining experience as first point of contact for incoming guests
- Bussed and reset tables to keep dining room and work areas clean
- Resolved customer complaints promptly and professionally to maintain positive reputation
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
SERVER/ FOOD RUNNER/ HOSTESS
Fully Loaded Pizza Co
04.2022 - 08.2022
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff
- Used slow periods to restock supplies, ice, trays, and delivery bags
- Seated customers in timely manner by managing reservations and waitlists skillfully
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request
- Inspected dishes and utensils for cleanliness
SALES ASSOCIATE TEAM LEADER
Party City
09.2019 - 03.2022
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions
- Maintained customer satisfaction with quick and professional handling of product returns
- Provided positive first impressions to welcome existing, new, and potential customers
- Presented professional image consistent with company's brand values
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing
- Trained and developed new hires in company processes, product knowledge, customer service, and selling techniques
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations
Education
Business Accountancy
Coastal College of Georgia
Brunswick, Ga05-2026
Skills
- Customer Needs Assessments
- Money Handling
- Motivational Leadership
- Excellent People Skills
- Speaking Clearly
- Listening Skills
- Time Management
- Adapt to Diverse Groups
- Social Media Marketing
- Menu Memorization
- Outgoing Personality
- Highly reliable
- Clear and effective communication
Timeline
Lead Bartender
Side Pokkets
08.2023 - 11.2024
SERVER/ BARTENDER
Brunswick Wee Pub
04.2023 - 09.2023
SERVER/ FOOD RUNNER/ HOSTESS
Fully Loaded Pizza Co
04.2022 - 08.2022
SALES ASSOCIATE TEAM LEADER
Party City
09.2019 - 03.2022
Business Accountancy
Coastal College of Georgia
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