Katherine Stewart
Bristol,CT
Summary
Customer-focused Box Office Ticket Seller known for high productivity and efficient task completion. Specialize in accurate cash handling, effective communication, and advanced computer ticketing systems. Excel in time management, problem-solving, and customer service skills, ensuring smooth operations in fast-paced environments.
Overview
1
1
Language
14
14
years of professional experience
Work History
Box Office Ticket Seller
Peoplesbank Arena
Hartford, Connecticut
09.2025 - Current
- Facilitated ticket purchases for customers at Peoplesbank Arena, ensuring a smooth transaction experience.
- Operated ticketing software to process transactions efficiently.
- Informed customers about event schedules and seating options to enhance their purchasing decisions.
- Provided customer service and answered questions over the phone regarding ticket availability, pricing, events, policies, and purchases.
- Guided customers through online ticketing services, including navigating websites, selecting seats, completing purchases, and accessing digital tickets.
- Resolved common issues for customers with online accounts and ticket purchases, improving their overall experience.
- Provided clear instructions and personalized assistance to customers who needed help using online services.
Box Office Ticket Seller
Hartford Healthcare Amphitheater
Bridgeport, Connecticut
04.2025 - Current
- Assisted customers with ticket sales, purchases, exchanges, and general box office services.
- Provided friendly and professional customer support by phone, answering questions about events, ticket availability, prices, seating, and policies.
- Helped customers navigate online ticketing systems, including creating accounts, selecting seats, completing purchases, and accessing digital tickets.
- Provided step-by-step guidance to customers experiencing difficulties with online purchases or ticket access.
- Processed cash, credit/debit card, and online transactions accurately and efficiently.
- Resolved customer concerns and provided solutions while maintaining a positive and professional attitude.
- Clearly explained ticketing procedures and online services to ensure customers felt comfortable and confident completing their transactions.
Box Office Ticket Seller
Oakdale Theater
Wallingford, Connecticut
02.2018 - Current
- Provided exceptional customer service by assisting patrons with ticket purchases, exchanges, and general box office inquiries.
- Responded to customer questions and concerns by phone, providing accurate information about events, ticket availability, pricing, seating, and policies.
- Assisted customers with navigating online ticketing platforms, including selecting seats, completing purchases, accessing accounts, and retrieving digital tickets.
- Guided customers through online processes and provided step-by-step support to resolve technical or purchasing difficulties.
- Processed ticket sales and transactions accurately using cash, credit/debit cards, and online payment systems.
- Maintained a friendly, professional, and patient approach when assisting customers both in person and over the phone.
- Communicated information clearly to ensure customers understood ticketing procedures and available online services.
Assistant Manager
Moe's Southwest Grille
Bristol, Connecticut
06.2012 - 02.2018
- Led and supported team members during busy shifts, providing direction, training, and coaching as needed.
- Supervised daily restaurant operations to ensure efficient service and a positive customer experience.
- Provided excellent customer service by addressing questions, resolving concerns, and ensuring customer satisfaction.
- Assisted with scheduling, opening and closing procedures, cash handling, and daily operational tasks.
- Maintained food quality, cleanliness, sanitation, and safety standards in accordance with company policies.
- Monitored inventory and assisted with ordering and stocking supplies to maintain appropriate product levels.
- Managed transactions and ensured accurate cash handling and register procedures.
- Communicated effectively with team members and management to maintain smooth restaurant operations.
- Helped motivate employees and promote teamwork in a fast-paced environment.
- Supported the General Manager with administrative and operational responsibilities as needed.
Education
Plainville High School
Plainville, CTSome College (No Degree) - General Studies
Tunxis Community College
Farmington, CTSkills
- Ticketing software
- Transaction processing
- Online payment assistance
- Event scheduling
- Customer assistance
Languages
English
Professional
References
References available upon request.
Timeline
Box Office Ticket Seller
Peoplesbank Arena
09.2025 - Current
Box Office Ticket Seller
Hartford Healthcare Amphitheater
04.2025 - Current
Box Office Ticket Seller
Oakdale Theater
02.2018 - Current
Assistant Manager
Moe's Southwest Grille
06.2012 - 02.2018
Plainville High School
Some College (No Degree) - General Studies
Tunxis Community College