Katherine Strawn
Lorain,OH
Summary
Strong leader and problem-solver dedicated to streamlining operations to promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact organization success. Assists managers with accomplishing demanding targets by encouraging staff and coordinating resources. Accomplished Assistant Manager with in-depth experience. Dedicated to complete knowledge of organization policy and services for optimized customer service. Customer-focused professional with successful 21-year career in the Income Based Housing sector. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Assistant Manager - Public Housing
Lorain Metropolitan Housing Authority
06.2013 - Current
- Serve as the primary customer representative of the Property office and provide administrative and clerical support to the Property Manager.
- Provide the initial line of customer service by answering the phone and greeting residents, applicants, contractors, and visitors; involves answering questions, documenting complaints, obtaining signatures, providing direction, and explaining policies and procedures.
- Prepare applicant files, leases, and welcome information; enter applicant data in the the PHA software.
- Lease units; review the terms and conditions of the lease and relevant LMHA policies and procedures with new tenants during the leasing process.
- Show units to new and potential residents.
- Receive, securely handle, and submit in a timely manner to the Accounting Department payments which site staff are authorized to accept.
- Perform verifications of income, assets, expenses, family composition, etc. necessary for processing annual and interim re-certifications. Ensure that verifications are received in a timely manner and pursue additional requests in a timely manner.
- Prepare complete and thorough rent change packets so the Property Manager can finalize rent changes in a timely manner.
- Maintain various tracking lists, update PHA software accordingly, and provide information in a timely manner to other departments responsible for tracking such data.
- Perform housing inspections.
- Cross train in regulations, policies and procedures of other housing programs (ie: project-based section 8, LIHTC).
Occupancy Specialist
Lorain Metropolitan Housing Authority
12.2003 - 06.2013
- Conduct interview, appointments, orientations, voucher issuances, annual reviews, amendments, contracts, and movers with HCVP participants
- Maintain and update participant files for continued eligibility for HCVP program
- Perform clerical work such as answering phone and filing
- Participate in training of new staff, including tracking performance
- Compute lease/rent amounts, annual recertification, and interim recertifications
Education
Associate of Applied Science - Business Administration - Management Major
Lorain County Community College
Elyria, OH12-2023
Skills
- Proficient in Microsoft Word and Outlook
- Working knowledge of Excel and Powerpoint
- Skilled in conducting self-audits and ensuring that current and historical computations are accurate
- Exceptional internal and external customer service skills to communicate effectively with staff, residents, and the public
- Ability to work in a fast-paced environment and prioritize multiple tasks with frequent interruptions
- Ability to become proficient in internal computer software program use
- Problem-solving abilities
- Adaptability
- Ability to use office equipment such as a computer, fax, adding machine, copy machine, and multi-line telephone system
- Motivated and able to operate independently with little supervision
Certification
- Certified Occupancy Specialist, Lorain Metropolitan Housing Authority - 2003
- Rent Calculation training
- Fair Housing Training
- Customer Service Training
- Knowledge of Ohio Tenant and Landlord Law
- Low-Income Housing Tax Credit Training
Timeline
Assistant Manager - Public Housing
Lorain Metropolitan Housing Authority
06.2013 - Current
Occupancy Specialist
Lorain Metropolitan Housing Authority
12.2003 - 06.2013
- Certified Occupancy Specialist, Lorain Metropolitan Housing Authority - 2003
- Rent Calculation training
- Fair Housing Training
- Customer Service Training
- Knowledge of Ohio Tenant and Landlord Law
- Low-Income Housing Tax Credit Training
Associate of Applied Science - Business Administration - Management Major
Lorain County Community College
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