Katherine Strickland
Huntsville,TX
Summary
Friendly, Hardworking Professional with strong organizational skills eager to secure administrative position. Ready to help achieve company goals.
Overview
16
16
years of professional experience
Work History
Front Desk Agent
Holiday Inn Express & Suites
2016.10 - 2020.12
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information
- Organizational skills
- Welcomed each new arrival pleasantly and confirmed reservations and identification
- Increased customer loyalty with exceptional communication skills and personalized service
- Assisted guests on local attractions, dining options, and transportation services.
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Maintained clean and organized front desk areas to uphold polished company image.
- Promoted hotel amenities and services to guests, enhancing their stay.
- Enhanced guest satisfaction by providing timely and courteous front desk service.
- Facilitated welcoming environment, greeting guests upon arrival.
- Coordinated with housekeeping and maintenance.
- Maintained high levels of guest privacy by securely managing personal information.
- Monitored lobby area for cleanliness and comfort, ensuring positive first impression.
- Managed inventory of front desk supplies, keeping essential items well-stocked.
- Handled emergency situations with calmness and efficiency, ensuring guest safety.
- Resolved guest complaints with effective problem-solving, improving overall guest experience.
- Ensured accurate billing and payment processing, reducing errors and guest disputes.
- Updated guest profiles with preferences and requests for personalized service in future stays.
- Developed and maintained positive relationships with guests for satisfaction.
- Enforced policies and procedures to increase efficiency.
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Contributed to higher occupancy rates through outstanding customer service.
Call Center Operator
Winstar World Casino And Resort
2014.09 - 2015.09
- Assisted customers by answering questions and responding to inquiries.
- Recommended products to customers, thoroughly explaining details.
- Demonstrated resilience in high-stress situations, consistently maintaining a calm demeanor and professional tone when assisting challenging customers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Enhanced customer satisfaction by efficiently handling high call volumes and promptly addressing inquiries.
- Responded to customer requests for products, services, and company information.
- Adapted communication style when necessary to accommodate diverse callers, ensuring understanding and clarity during conversations.
- Reduced average call time for improved efficiency through active listening and clear communication skills.
- Utilized strong multi-tasking abilities to manage multiple lines simultaneously while maintaining focus on each individual caller''s needs.
- Received multiple positive reviews acknowledging dedication to excellent customer service.
- Consistently met or exceeded performance metrics, contributing to overall team success in meeting departmental goals.
- Delivered prompt service to prioritize customer needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Met customer call guidelines for service levels, handle time and productivity.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded proactively and positively to rapid change.
- Maintained up-to-date knowledge of product and service changes.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promptly responded to inquiries and requests from prospective customers.
President/Owner
Windrover
2005.02 - 2013.08
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Elevated nation's international profile by spearheading successful trade negotiations with multiple countries.
- Spoke with peers to verify task completion, meeting tight deadlines, and schedules.
- Monitored partner performance and provided feedback on areas of improvement.
- Networked with other professionals and organizations to expand contacts and opportunities.
- Stayed informed on industry developments and market trends to gain competitive advantage.
- Achieved successful client outcomes by identifying and addressing their unique needs and goals.
- Provided outstanding service to all individuals, promoting effective, and lasting business relationships.
- Cultivated a positive work environment within the firm by promoting collaboration among colleagues.
- Collaborated with colleagues and support staff to maximize team efficiency.
Education
Legal Secretary Diploma - Legal
Texas School of Business
Houston, TX05.1992
High School Diploma -
Reagan High School
Houston, TX06.1989
Skills
- Time Management
- Listening Skills
- Safety and security procedures
- Report Generation
- Computer Skills
- Phone and Email Etiquette
- Detail Oriented
- Data Entry
- Office Organization
- Supply and Materials Oversight
- Data Gathering
- Switchboard Operation
- Problem-solving abilities
- Mail and packaging
- Documentation
- Oral and written communication
Timeline
Front Desk Agent
Holiday Inn Express & Suites
2016.10 - 2020.12
Call Center Operator
Winstar World Casino And Resort
2014.09 - 2015.09
President/Owner
Windrover
2005.02 - 2013.08
Legal Secretary Diploma - Legal
Texas School of Business
High School Diploma -
Reagan High School
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