Katherine Sumner
Customer Service, Billing
Conyers,GA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Service-focused bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency. Proficient in customer service management software with expertise in related roles. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of post-secondary education
26
26
years of professional experience
Work History
Stay at Home Caregiver
Sharon Overstreet
Conyers, GA
05.2010 - 07.2020
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
- Completed entries in log books, journals and care plans to accurately document and report patient progress.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Followed nutritional plans to prepare optimal meals.
- Monitored progress and documented patient health status changes to keep care team updated.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from any harm.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Administered medications to patients and remained vigilant for negative side effects.
- Administered medication as directed by physician.
- Provided mobility assistance such as walking and regular exercising.
- Provided transportation and appointments management.
Customer Service Specialist
Standard Register
Toccoa, GA
11.1999 - 09.2008
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
- Resolved concerns with products or services to help with retention and drive sales.
- Increased efficiency and team productivity by promoting operational best practices.
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
- Recorded product or service failure complaints and notified appropriate departments.
- Described product highlights and benefits to help guide purchasing decisions.
- Answered average of 200 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information
Customer Service Representative
QSP Fundraising/ Readers Digest
Conyers, GA
08.1992 - 08.1999
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Answered constant flow of customer calls with minimal wait times.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Answered over 240 calls per shift to meet fast-paced call center demands.
Education
Bachelor of Arts - Early Childhood Ed
Piedmont College
Demorest, GA 01.2008 - 05.2010
Skills
Teamwork
Flexible & Adaptable
Good listening skills
Collection practices
Collections duties
Billing statement review
MS Office
Conflict resolution
Organization and Time management
Reading comprehension
Organization
Computer skills
Collaboration
Leadership
Excellent work ethic
Critical thinking
Timeline
Stay at Home Caregiver
Sharon Overstreet
05.2010 - 07.2020
Bachelor of Arts - Early Childhood Ed
Piedmont College
01.2008 - 05.2010
Customer Service Specialist
Standard Register
11.1999 - 09.2008
Customer Service Representative
QSP Fundraising/ Readers Digest
08.1992 - 08.1999