Katherine Swanson
St. Cloud,MN
Summary
Motivated Enrollment Coordinator with experience in processing applications, scheduling interviews, and providing outstanding customer service. Skilled in adapting to changing regulations, maintaining organized systems, and supporting staff for increased efficiency. Committed to producing quality outcomes both individually and within team-centered environments.
Overview
4
4
years of professional experience
Work History
Enrollment Coordinator
Big Brothers Big Sisters of Central Minnesota
08.2022 - Current
- Finalized and processed enrollment applications.
- Scheduled interview appointments with applicants to gather information and explain program processes.
- Provided excellent customer service by promptly addressing questions from both prospective and enrolled volunteers and families in-person, virtually, or via phone/email communication channels.
- Adapted to changing regulations, ensuring all enrollment procedures remained compliant with updated policies.
Intern
Greater St. Cloud Development Corporation
12.2021 - 05.2022
- Supported main staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Created organized data reports detailing user frequency, satisfaction, and progress regarding the organization's tutoring program.
- Assisted in the creation of a more efficient guidebook for career exploration events for youth.
- Participated in regular meetings with program and event stakeholders regarding progress updates.
Medical Facility Cleaner
Buttweiler Environmental
08.2020 - 11.2021
- Maintained a well-organized storage area for cleaning supplies, ensuring easy access and proper inventory levels.
- Enhanced facility cleanliness by performing thorough daily cleaning routines.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
Bachelor of Arts - Planning And Community Development
St. Cloud State University
St. Cloud, MN12-2022
Skills
- Report and assessment writing
- Schedule management
- Positive customer relations
- Flexibility
- Confidentiality compliance
- Adaptability
- Maintaining organized filing systems
- Applicant screening
- Effective communication skills
- Team collaboration
Timeline
Enrollment Coordinator
Big Brothers Big Sisters of Central Minnesota
08.2022 - Current
Intern
Greater St. Cloud Development Corporation
12.2021 - 05.2022
Medical Facility Cleaner
Buttweiler Environmental
08.2020 - 11.2021
Bachelor of Arts - Planning And Community Development
St. Cloud State University
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