Summary
Overview
Work History
Education
Skills
Languages
Timeline
BusinessDevelopmentManager
Katherine Tamberelli

Katherine Tamberelli

Practice Administrator
New York,NJ

Summary

Dedicated hard-driving professional leader experienced in operations management, team-building and streamlining an efficient practice setting while incorporating high quality care. Demonstrated success in growth and innovation. Capitalized on new trends and technologies.

Dedicated, personable and well-versed in training, educating, motivating and supporting staff members. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Skillfully recruit and train employees at all levels to meet patient and physician demands. Articulate, forward-thinking and resourceful in meeting unique needs.

Overview

15
15
years of professional experience

Work History

Physician Practice Administrator

Orthopaedics Practice
01.2009 - Current
  • Manage Daily Practice Operations
  • Managed 3 office sites in NYC
  • Oversee all Billing and Clinical Operations of center
  • Played instrumental role in troubleshooting while resolving issues of varying complexity
  • Maximized New Patient Volume. Optimize appointment scheduling and billing functions.
  • Reviewed Physician Scheduling Volumes
  • Reviewed New Claim Edit CPT Policies from Insurance Companies in Combination with Physician Progress Notes to Minimize Claim Denials
  • Recruited, hired and trained individuals on EMR system
  • Developed and maintained strong relationships with both internal employees and external clients
  • Enforce patient/customer quality care and satisfaction
  • Implement standard of ethics, confidentiality and ensure staff carries out their job responsibilities
  • Coordinate schedules of technical staff members for physician productivity and manage time efficiently
  • Organize and communicate goals with Assistant Manager and Supervisors to achieve mutual understanding and positive results
  • Conduct regular staff meetings with front / back-office personnel
  • Initiated and Coordinated Team Building Events
  • Recruited Physicians and Physician Assistants to maximize schedule availability for patients
  • Prepared Physician agreements and negotiated Productivity based contracts
  • Heavily involved in developing and implementing organizational structure in operations
  • Worked closely with Architects and Contractors for build-out of 2 facilities
  • Implemented all Billing Functions Internally, Managed 3 office sites in NYC
  • Developed budgets, quarterly reports to achieve financial goals
  • Recruited, hired and trained individuals on scheduling/billing system
  • Analyzed general ledger reports, various operating statements and productivity reports
  • Resolving issues of varying complexity
  • Managed and maintained payroll
  • Developed and maintained strong relationships with both internal employees and external clients
  • Daily development and maintenance of relationships with major corporations such as American Express, JP Morgan, Merrill Lynch
  • Planned and coordinated various departmental events and functions
  • Reconciled end of month bank statements
  • Prepared Vendor contracts
  • Credentialed physicians with cost effective managed care plans
  • Provided wide ranging reconciliation reports for upper management
  • Very Knowledgeable with CPT-4, ICD-10 Coding
  • Very Knowledgeable with Surgical Booking.
  • Successfully negotiated client contract renewals to create increased revenue.
  • Provided outstanding support to entire staff which helped improve process flow and boosted efficiency
  • Developed close working relationships with front office and back office staff

Practice Manager

Urgent Care Medical Center
01.2005 - 01.2009
  • Oversee all business operations
  • Assume responsibility for maximizing revenue while assuring optimum patient care
  • Work closely with Medical Director in order to facilitate operating efficiencies between the medical group and employees
  • Oversee all administrative functions of the center
  • Oversee all accounts payable transactions
  • Serve as a liaison between employees and the physician group
  • Ensure accurate billing and proper coding
  • Provide feedback to physician group where areas of improvement or development were needed
  • Ensure Corporate Compliance for all billing issues in regard to staff
  • Determine CLIA status and maintain CLIA Licensure
  • Oversee preparation of non-physician staff schedule and provide final approval of shift changes
  • Conduct regular staff meetings with front and back office personnel and participate in management meetings for all sites
  • Participate in site and Corporate projects in order to accomplish the strategic plan of Corporate
  • Maintain inventory control and cost containment programs and systems
  • Update the Illness and Injury Prevention Plan, act as Safety Officer for the center maintain OSHA compliance for all employees at the center
  • Prepare/oversee staff in-service / education programs
  • Prepare, evaluate and manage the annual operating budget
  • Marketing through direct mail, newspapers and included in Corporations Health Fair functions e.g
  • Facilitate new contracting in conjunction with Medical Director
  • Develop and implement new business products
  • Assist Medical Director with qualifying prospects/ sales to selected institutions with promotional campaigns for the center
  • Assist Medical Director in increasing occupational health visits
  • Maintaining internal and external relationships
  • Created and tracked surveys for patient satisfaction
  • Enforced and trained employees to provide excellent service skills

Operations Manager

Columbia University/NY Presbyterian-Harkness Eye Institute
01.2001 - 05.2005
  • Reporting to the Practice Plan Manager of Columbia Harkness Eye Institute
  • Responsible for a host of overseeing the daily financial and administrative operations
  • In addition, day to day responsibilities, heavily involved in several projects that serve to enhance quality care under the HIPAA, JCAHO regulations
  • Educate and train staff members to comply by all policies and procedures
  • Perform quality assurance checks and administering that all paperwork is in accordance with Columbia Policy
  • Recruit and hire highly qualified individuals and set standards which comply within Columbia’s guidelines
  • Communicate and coordinate with other departments to ensure high quality care to patients
  • Enforce patient/customer quality care and satisfaction
  • Implement standard of ethics, confidentiality and ensure staff carries out their job responsibilities
  • Coordinate schedules of technical staff members for physician productivity and manage time efficiently
  • Organize and communicate goals with other managers to achieve mutual understanding and positive results
  • Oversee staff of 15 to ensure job responsibilities are carried out in a timely manner
  • Oversee surgical coordinators/department to assure maximum privacy, booked surgeries for patient satisfaction
  • Responsible for coordinating and assuring proper care to many VIP patients from the NY Rangers, as well as celebrity singers, Heads of State, etc
  • Reviewed batches for billing purposes
  • Randomly reviewed charts to assure CPT codes and diagnosis were all billed for.

Owner/President

Mima's Cafe
01.1998 - 06.2001
  • Initiated business plan in May 1998 and commenced business venture November 1998
  • First year profit $220K, managed accounting through Quickbooks
  • Created advertising, on-line menu’s and ordering
  • Initiated new ideas on foods and specials on a daily basis
  • Initiated Corporate Accounts and catering business

Education

BBA - Business Administration And Management

Pace University
New York

Skills

  • EMR systems
  • Contract Negotiation Expertise
  • Hiring and Staffing
  • Financial Management
  • Business Administration
  • Negotiation
  • Accounts Payable and Accounts Receivable
  • Vendor Negotiations
  • Payroll Preparation
  • Operational Efficiency and Safety
  • Operational Analysis
  • Approachable and Outgoing
  • Analytical and Critical Thinker
  • Employee Motivation and Performance
  • Adaptable and Flexible
  • Management Team Leadership
  • Training and Development
  • Project Management
  • Staff Hiring
  • Team Oversight
  • Verbal and Written Communication
  • Electronic health records

Languages

Spanish
Native or Bilingual

Timeline

Physician Practice Administrator

Orthopaedics Practice
01.2009 - Current

Practice Manager

Urgent Care Medical Center
01.2005 - 01.2009

Operations Manager

Columbia University/NY Presbyterian-Harkness Eye Institute
01.2001 - 05.2005

Owner/President

Mima's Cafe
01.1998 - 06.2001

BBA - Business Administration And Management

Pace University

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Katherine TamberelliPractice Administrator