Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Katherine Tavera

Newark,NJ

Summary

Skilled professional ready to excel in leadership role with focus on results-driven performance. Proven ability to streamline operations and foster team collaboration to achieve organizational goals. Known for reliability and adaptability in meeting changing demands while maintaining high standards.

Experienced with team leadership and operational management. Utilizes strong organizational skills to optimize workflow and improve team efficiency. Track record of fostering collaborative work environment to achieve collective goals.

Overview

7
7
years of professional experience

Work History

Supervisor/Head Cashier

Lowes Home Improvment
05.2022 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Observed packing operations to verify conformance to specifications.
  • Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
  • Assisted customers by answering questions and fulfilling requests.
  • Educated employees on register use, merchandising, and customer service.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Led cashiers and associates in providing thoughtful customer service.
  • Assisted customers with returns and exchanges, adhering to company policies while ensuring complete satisfaction.
  • Processed both cash and card purchases and returns.
  • Facilitated and logged store opening, closing, and shift changes.
  • Conducted regular audits of register tills, ensuring accuracy in daily cash counts and minimizing discrepancies.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Maintained up-to-date knowledge of store policies, promotions, and products to provide accurate information to customers.

Fulfillment Expert

Walmart
05.2024 - 11.2025
  • Collaborated with team members to meet daily targets, contributing to overall company success and growth.
  • Demonstrated adaptability by successfully navigating changes in product offerings or order volumes, adjusting workflow strategies to maintain peak performance levels.
  • Troubleshot issues related to order processing or shipping, promptly resolving problems to minimize delays or negative customer experiences.
  • Printed labels, packaged boxes, and loaded into outbound containers.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Interacted with guests in friendly and knowledgeable way.
  • Picked and packed order items.
  • Greeted customers and directed to requested products.
  • Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
  • Stocked designated items on shelves, end caps and displays.
  • Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
  • Tracked production and quality control systems to proactively identify deficiencies.
  • Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.

Customer Service Representative

United Airlines
08.2018 - 12.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Maintained up-to-date knowledge of product and service changes.

Education

GED -

Empire Beauty School
Bloomfield, NJ
11-2010

East Side High School
Newark, NJ
06-2008

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service
  • Employee motivation
  • Complex Problem-solving
  • Verbal and written communication
  • Problem-solving
  • Multitasking
  • Excellent communication

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Fulfillment Expert

Walmart
05.2024 - 11.2025

Supervisor/Head Cashier

Lowes Home Improvment
05.2022 - Current

Customer Service Representative

United Airlines
08.2018 - 12.2022

GED -

Empire Beauty School

East Side High School

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Katherine Tavera