Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

KATHERINE TEJEDA

New york

Summary

Dynamic Office Manager with a proven track record at Pain Physicians, excelling in customer service and office administration. Expert in maintaining confidentiality and resolving billing discrepancies, enhancing team productivity through effective task delegation. Strong organizational skills and a commitment to accuracy ensure seamless operations and exceptional client experiences.;


Overview

18
18
years of professional experience

Work History

Office Manager

Pain Physicians
10.2023 - Current
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.

Billing Specialist

ECBConsultants
09.2021 - 09.2022
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Worked with multiple departments to check proper billing information.
  • Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.

Receptionist

Bevmax Office Centers
01.2009 - 04.2015
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.

Sales Associate

Zara
01.2008 - 01.2009
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.

Education

UNIVERSITY NEIGHBORHOOD HIGH SCHOOL
New York, NY

Skills

  • Customer service
  • Office management
  • Organizational skills
  • Office administration
  • Data entry
  • Customer relations
  • Billing
  • Scheduling and calendar management

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Office Manager

Pain Physicians
10.2023 - Current

Billing Specialist

ECBConsultants
09.2021 - 09.2022

Receptionist

Bevmax Office Centers
01.2009 - 04.2015

Sales Associate

Zara
01.2008 - 01.2009

UNIVERSITY NEIGHBORHOOD HIGH SCHOOL

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