Katherine Terry
Fairfax,US
Summary
Responsible professional with experience in retail operations, personnel management, and customer service. Proven success in leading high-performance teams and developing customer-centric strategies to push sales and increase customer loyalty. Skilled at driving process and policy optimization, streamlining operations, and utilizing data-driven insights to increase efficiency. Transformed team efficiency, elevating customer service management through strategic hiring and detailed oriented training programs.
Overview
12
12
years of professional experience
Work History
Restaurant Manager
Busboys and Poets
09.2024 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
Merchandising Manager
Total Wine & More
07.2022 - 09.2024
- Performed regular audits of stores to ensure compliance with merchandising standards
- Developed marketing plans designed to promote specific product lines or services
- Created visual displays for product lines in accordance with corporate guidelines
- Organizing 'Truck day' and following up with the team to ensure everyone is operating efficiently and safely during the entire process
- Attending monthly manager meetings in the company to incorporate those new ideas in day to day operations.
Office Manager
State Farm Insurance Inc
05.2020 - 07.2022
- Managed day-to-day operations of the office, such as ordering supplies, maintaining equipment and managing calendars
- Responded to customer inquiries via phone or email in a professional manner
- Maintained confidential records relating to personnel matters
- Assisted in recruiting, onboarding and training new employees.
Administrative Assistant (part-time)
NVT Staffing
01.2014 - 04.2020
- Maintained files and filing, keeping sensitive information confidential
- Answered phone calls, directed inquiries to appropriate personnel, responded to customer requests in a timely manner
- Provided administrative support to management staff, including scheduling meetings and appointments, preparing agendas, and maintaining records
- Prepared presentations for meetings
- Coordinated travel arrangements for employees and clients as needed
Server Transitioned to Bar Manager
McCormick & Schmicks
04.2016 - 03.2020
- Managed daily operations, including scheduling, ordering, and inventory control
- Updated bar menu for alternating seasonal and holiday promotions
- Recruited, hired and trained new staff
- Provided exceptional customer service at all times, resolving complaints quickly and professionally
- Monitored daily operations, including cash handling procedures and staff performance reviews
- Kept detailed and up-to-date records of inventory, budgets, and payroll
- Maintained positive relationships with suppliers by promptly responding to inquiries or requests
- Assisted catering managers with menu planning and pricing options for various occasions
- Provided direction to servers, bartenders, cooks, dishwashers, and kitchen staff during events
Volunteer
Fairfax County Animal Shelter
05.2017 - 09.2019
- Developed strong communication skills while providing customer service to visitors at volunteer center.
- Organized and assisted with events, activities and programs to drive outreach initiatives.
- Observed animal behavior to report changes in feeding habits, health status and other adverse abnormalities.
Education
BACHELORS - BUSINESS ADMINISTRATION
George Mason University
Fairfax, VA05.2018
HIGH SCHOOL DIPLOMA - undefined
Unity Reed High School
Skills
- Partnership Building
- Employee Training
- Loss Prevention
- Customer Service Management
- Recruitment and hiring
- Customer Relationship Management
- HR policies and procedures
- Budget Administration
- Effective Communication
Languages
Spanish
Limited Working
Timeline
Restaurant Manager
Busboys and Poets
09.2024 - Current
Merchandising Manager
Total Wine & More
07.2022 - 09.2024
Office Manager
State Farm Insurance Inc
05.2020 - 07.2022
Volunteer
Fairfax County Animal Shelter
05.2017 - 09.2019
Server Transitioned to Bar Manager
McCormick & Schmicks
04.2016 - 03.2020
Administrative Assistant (part-time)
NVT Staffing
01.2014 - 04.2020
HIGH SCHOOL DIPLOMA - undefined
Unity Reed High School
BACHELORS - BUSINESS ADMINISTRATION
George Mason University
Similar Profiles
Tamia MillsTamia Mills
Host at Busboys and PoetsHost at Busboys and Poets
Catherine ColeCatherine Cole
Food Runner at Busboys and PoetsFood Runner at Busboys and Poets
KOLAWOLE SEKONIKOLAWOLE SEKONI
Host/Server/Bartender/Supervisor at Busboys and PoetsHost/Server/Bartender/Supervisor at Busboys and Poets
DARLENE NGUYENDARLENE NGUYEN
Cashier at Panera BreadCashier at Panera Bread
NATHANIEL ALEXANDRENATHANIEL ALEXANDRE
Event Coordinator at Torpedo Factory Art CenterEvent Coordinator at Torpedo Factory Art Center