Katherine Thach
Phoenix,AZ
Summary
Talented Accounts Receivable manager proficient in daily accounts receivable operations, collections, and reporting. Open and clear communicator with a consistent approach to reviewing and improving processes. Adept at maximizing productivity.
Overview
16
16
years of professional experience
Work History
Accounts Receivable Manager
The shield Company
Phoenix, AZ
05.2021 - Current
- Negotiated payment plans with past due customers while ensuring full compliance with company policies.
- Investigated and resolved customer inquiries regarding billing issues or discrepancies.
- Provided training and guidance to Accounts Receivable staff members as needed.
- Researched disputed invoice items for resolution of payment delays.
- Reconciled daily cash receipts and applied payments to the appropriate accounts.
- Implemented new procedures within the Accounts Receivable department to improve efficiency.
- Maintained accurate records of all accounts receivable transactions.
- Prepared monthly aging reports for review by management.
- Ensured timely collection of receivables from clients.
- Generated monthly reports for management review on accounts receivable aging and delinquencies.
- Developed strategies to reduce the number of overdue payments and improve cash flow cycle times.
- Manage and train twenty plus BPO agents
- Increased productivity through various process improvement implementations.
- Drove process improvement by identifying challenges and delivering solutions.
- Collaborated with team members to develop process improvement models.
- Developed policies and procedures related to departmental operations ensuring compliance with applicable laws and regulations
- Managed AR operations, coordinating staff workflows and reviewing completed work to reduce errors.
Billing Supervisor
Waste Management
Phoenix, AZ
01.2016 - 04.2021
- Ensure all month-end tasks are completed timely for 1.8 billion in annual revenue & 2
- Oversees billing for all lines of business
- Ensure all processes and procedures comply with SOX requirements
- Assist manager with process improvement plans and processes for the team
- Prepare, and coordinate service agreements and review them for accuracy.
million customers - Reviewed customer account information for accuracy before submitting invoices for payment approval.
- Evaluated accuracy and compliance of all documentation and reports.
- Conducted weekly meetings with staff to discuss performance metrics, goals, objectives, and other issues related to billing processes.
- Set goals and expectations for direct reports using performance review process, holding staff accountable.
Billing Clerk III (Team Lead)
Waste Management
Phoenix, AZ
12.2014 - 01.2016
- Coaches team of 23 on new processes as well as training
- Able to process billing for all lines of business for all market areas
- Bill over 80 municipal accounts, process intercompany/national chargeback
- Processing rebates, scripting over thousands of accounts, and processing queries to find errors
- Updates price group, fuel and environmental charges for all market areas
Billing Clerk II
Waste Management
Phoenix, AZ
12.2013 - 11.2014
- Process intercompany transactions for three market areas
- Process complex account reconciliations
- Train team members on all billing tasks
- Processed billing for roll-off, commercial, and residential
- Review and approve adjustment cases
- Process revised invoice and manual invoice requests
Billing Clerk I
Waste Management
Phoenix, AZ
09.2012 - 11.2013
- Managing and answering questions thatcomes in the general mailbox.
- Assist with training new team members.
- Processing 3rd party invoice and refund
- Setting up a profile for landfill accounts
- Entering service order request for the City of Goodyear
- Closing tickets and update PO# and assisting team with projects as needed
Setup Coordinator
Waste Management
Phoenix, AZ
09.2007 - 05.2012
- Maintains customer accounts for accurate and complete information.
- Record and track errors and monitor new customer accounts.
- Prepare, and coordinate service agreements and review them for accuracy.
- Facilitated communication between different departments to resolve issues quickly.
- Organized teams and resources to optimize timely deliverables..
Education
Associate in Arts -
Glendale Community College
01.2010
Skills
- Computer Skills: Excel, Access, Word and Outlook
- Personal Skills: Trustworthy, team player, fast learner, ability to multitask
- Perform well in team or solo
- High attention to detail and analytical skills
- Bilingual in Vietnamese and English
- Self-starter
- Staff Management
- Aging Report Creation
- Customer Relations
- Financial Reporting
- Account Reconciliation
- Accounts Receivable
- Deposit Verification
- Billing Automation
- Payment Reviewing
- Research Skills
- Invoice Processing
- Invoice Statements
- Collections Experience
- Credit card chargeback disputes
- Account Analysis
- Billing Statement Management
- Accuracy and Precision
References
References available upon request.
Timeline
Accounts Receivable Manager
The shield Company
05.2021 - Current
Billing Supervisor
Waste Management
01.2016 - 04.2021
Billing Clerk III (Team Lead)
Waste Management
12.2014 - 01.2016
Billing Clerk II
Waste Management
12.2013 - 11.2014
Billing Clerk I
Waste Management
09.2012 - 11.2013
Setup Coordinator
Waste Management
09.2007 - 05.2012
Associate in Arts -
Glendale Community College
Similar Profiles
Precious DukuPrecious Duku
Electrical Technician at Fire Shield Company LimitedElectrical Technician at Fire Shield Company Limited
Mohammed AlkhairatMohammed Alkhairat
Senior Medical Insurance Officer at Arabian Shield Cooperative CompanySenior Medical Insurance Officer at Arabian Shield Cooperative Company
Dipak ShresthaDipak Shrestha
Security Officer at Golden Shield Security Service Company LTD.Security Officer at Golden Shield Security Service Company LTD.
Theo NguyenTheo Nguyen
Host/Cashier at Pacific Seafood BuffetHost/Cashier at Pacific Seafood Buffet
Amy MillerAmy Miller
New Account Representative at FirstBankNew Account Representative at FirstBank