Katherine Thoden
Port Leyden,NY
Summary
Highly organized Housekeeper with experience in maintaining cleanliness, sanitation and orderliness of hotel rooms and common areas. Possess skills in time management, multitasking, and high-quality customer service. Previous roles involved deep-cleaning tasks, inventory management, and collaboration with cross-functional teams to ensure guest satisfaction. Demonstrated success in contributing to positive guest experiences through proactive communication and problem-solving abilities.
Overview
5
5
years of professional experience
Work History
Housekeeper
Old Forge Camping Resort
Old Forge , New York
09.2023 - 11.2023
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Scrubbed kitchen appliances, countertops and fixtures.
- Ensured that all health standards were met during cleaning operations.
- Observed proper use of chemicals when cleaning various surfaces.
- Reported any maintenance issues or damage to supervisors immediately.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Cleaned building floors by sweeping, mopping and scrubbing.
- Interacted pleasantly with clients and guests when performing daily duties.
- Adhered to daily cleaning schedules and updated as needed based on demand.
Head Housekeeping Supervisor
Country Club Motel
Old Forge , New York
08.2018 - 03.2022
- Managed and supervised a team of housekeeping staff to ensure quality standards were met.
- Ensured proper use of cleaning supplies by monitoring inventories and ordering necessary items when needed.
- Responded to customer complaints in a professional manner, investigated issues and took corrective action as needed.
- Inspected guest rooms and common areas to ensure they are cleaned according to company standards.
- Monitored inventory levels of guest room supplies such as towels, linens, toiletries and placed orders when needed.
- Trained new employees on housekeeping procedures, safety protocols and customer service practices.
- Organized the daily cleaning schedules for all areas, monitored progress and ensured tasks were completed in a timely manner.
- Prepared work schedules for associates to promote proper staffing levels.
- Assessed daily workloads, scheduled, and planned daily assignments and oversaw numerous projects.
Education
High School Diploma -
South Lewis Central School District
Turin, NY06-2015
Skills
- Infection Control
- Guest Relations
- Supply Inventory Management
- Focused and detail-oriented
- Quality Assurance
- Teamwork
Timeline
Housekeeper
Old Forge Camping Resort
09.2023 - 11.2023
Head Housekeeping Supervisor
Country Club Motel
08.2018 - 03.2022
High School Diploma -
South Lewis Central School District
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