Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Katherine Thomas Jones

Chicago,IL

Summary

To obtain a Community Health Worker position within a well-established organization where my experience can be utilized to improve customer satisfaction. Where I can maximize my management skills, strong work ethic, adaptability, and excellent communication skills while contributing positively towards the growth and success of the company.

Overview

29
29
years of professional experience
1
1
Certification

Work History

Health Services Coordinator

Deborah's Place
Chicago, IL
03.2021 - Current
  • Coordinate services to the participants/tenants through health assessments, referrals, advocating on behalf of participants and tenants for improved healthcare, and the development and facilitation of onsite health education programs.
  • Work as part of the Clinical Case Management Team to ensure effective health service planning, record-keeping, referral, crisis intervention and advocacy for participants/tenants.
  • Collaborate and coordinate health education, healthcare assessments, healthcare coordination, and healthcare resources with internal and external programs for all participants/tenants
  • Collaborate with Health Services Manager to engage in program development, evaluation, data collection, record keeping and reporting.
  • Maintain participant/resident healthcare files.
  • Provide supervision to Health Services Interns
  • Provide health education to Deborah's Place staff as needed.

Desk Clerk

Deborah's Place
Chicago, Illinois
03.2013 - 03.2021
  • Responsible for the day-to-day operation of the reception desk of the permanent housing sites of Deborah's Place.
  • Record all visible building activities, maintain a close watch on the security cameras, and record observed activity, while monitoring guest policy compliance as well as monitoring the parking lot to ensure proper usage by authorized personnel.
  • Answer telephone, distribute messages, and mail to tenants and staff. Collect rental payments, issue receipts, and record on appropriate record-keeping software.
  • Coordinate reservation and preparation of meeting room, maintain vehicle usage log.

Operations Team Leader

JP Morgan Chase
Chicago, Illinois
07.1998 - 05.2012
  • Managed the floor operation of the team consisting of twenty associates with the key focus of increasing revenue, boosting customer satisfaction, and driving internal financial accuracy.
  • Assisting with staff scheduling, recruiting, and employee performance reviews.
  • Manage customer satisfaction by resolving issues with timeliness, and quality service.
  • Manage electronic communication from customers and internal management team, quality control through various measures to ensure accurate delivery of product to customers.
  • Trained staff members on new process delivery methods.

Remittance Processing Specialist

JP Morgan Chase
Chicago, Illinois
07.1996 - 07.1998
  • Packaged the customer's material for shipping based on specific instructions.
  • Support the mail extraction and data-keying functions as required.
  • Matched the check photos with direct materials in preparation for mailing to customers..

Education

Associate of Applied Science -

City Colleges of Chicago
Chicago, IL
06-2019

High School Diploma -

Louis Lynch Secondary School
Barbados
05-1988

Skills

  • Healthcare coordination
  • Health education
  • Data collection
  • Communication
  • Team player

Certification

  • CPR certification
  • MHFA certification

Timeline

Health Services Coordinator

Deborah's Place
03.2021 - Current

Desk Clerk

Deborah's Place
03.2013 - 03.2021

Operations Team Leader

JP Morgan Chase
07.1998 - 05.2012

Remittance Processing Specialist

JP Morgan Chase
07.1996 - 07.1998

Associate of Applied Science -

City Colleges of Chicago

High School Diploma -

Louis Lynch Secondary School

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Katherine Thomas Jones