Katherine Thompson
Kansas City,MO
Summary
Dynamic professional with a proven track record at Burger King, excelling in customer service and team training. Recognized for enhancing operational efficiency and achieving significant revenue growth through strategic inventory management and relationship building. Adept at fostering a positive work environment while implementing effective training programs to elevate service standards.
Overview
13
13
years of professional experience
Work History
Keyholder
Habitat for Humanity
11.2025 - Current
- Assisted customers in selecting products and understanding pricing options.
- Maintained store organization, ensuring merchandise was well-displayed and accessible.
- Supported inventory management by conducting regular stock checks and updating records.
- Trained new staff on operational procedures and customer service standards.
- Collaborated with team members to enhance overall store performance and customer experience.
- Implemented efficient cash handling processes to ensure accurate financial transactions.
- Coordinated volunteer schedules, maximizing available resources for community projects.
- Oversaw daily operations, maintaining compliance with safety protocols and company policies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
Office Manager
Bubbas Hauling
04.2019 - 11.2025
- Managed daily office operations, ensuring efficient workflow and communication among staff.
- Coordinated scheduling for team members, optimizing resource allocation and project timelines.
- Maintained office supplies inventory, streamlining procurement processes to reduce costs.
- Implemented filing system improvements, enhancing document retrieval speed and accuracy.
- Developed training materials for new hires, fostering a culture of continuous learning.
- Oversaw vendor relationships, negotiating contracts to improve service quality and cost efficiency.
- Analyzed operational procedures, identifying areas for process optimization and increased productivity.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
District Manager
Burger King
04.2013 - 03.2019
- Oversaw daily operations across multiple locations, ensuring compliance with company policies and procedures.
- Implemented staff training programs to enhance team performance and improve customer service standards.
- Analyzed sales data to identify trends and drive strategic marketing initiatives for increased revenue.
- Managed inventory levels, reducing waste through effective ordering and stock management practices.
- Developed operational strategies that improved efficiency and streamlined workflows across restaurants.
- Oversaw daily operations across multiple locations to ensure compliance with company standards.
- Implemented staff training programs to enhance service quality and operational efficiency.
- Developed and maintained budgets, ensuring cost control while maximizing profitability.
- Enhanced inventory management processes to reduce waste and optimize stock levels.
- Fostered a positive work environment by mentoring managers and promoting team collaboration.
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Achieved consistent revenue growth by identifying new business opportunities and expanding existing client base within the district.
- Enhanced company reputation through community involvement, developing partnerships with local organizations and participating in charitable events.
- Implemented inventory control measures to minimize waste and optimize product availability, ensuring optimal stock levels across all locations.
- Implemented risk-management protocols for loss prevention, leading to a consistent decrease in shrinkage rates across the district.
- Managed budget development process for the district, allocating resources effectively to drive growth while remaining fiscally responsible.
- Enhanced customer satisfaction, conducting regular store visits to ensure compliance with service standards.
- Enhanced operational efficiency, overseeing rollout of new point-of-sale system across all stores.
- Achieved significant improvements in customer feedback scores by implementing rigorous service quality standards.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
High School Diploma - Ged
Chillicothe Education Center
Chillicothe, MO05.2005
Skills
Customer service
Cash handling
Cash handling accuracy
Training and mentoring
Workplace safety
Customer service management
Store maintenance
Staff training
Inventory monitoring
Team training and development
Employee scheduling
Loss prevention
Team building
Opening and closing coordination
Drawer counting
Multitasking and prioritizing
Relationship building
Adaptable to changing demands
Sales floor organization
Inventory and stocking
Handling complaints
Team building and motivation
Leadership development
Problem anticipation and resolution
Critical thinking
Goal setting and achievement
Superior work ethic
Creativity and originality
Timeline
Keyholder
Habitat for Humanity
11.2025 - Current
Office Manager
Bubbas Hauling
04.2019 - 11.2025
District Manager
Burger King
04.2013 - 03.2019
High School Diploma - Ged
Chillicothe Education Center