Katherine Thurber
York Haven,PA
Summary
Dynamic leader with a proven track record in housekeeping management, enhancing team performance and streamlining operations. Expertise in training development and maintaining high cleanliness standards.
Overview
6
6
years of professional experience
Work History
Campus and Building Services
Messiah University
08.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Proven ability to learn quickly and adapt to new situations.
Director of Housekeeping
Camp Hebron
07.2020 - 07.2023
- Led housekeeping team to maintain high cleanliness standards across facilities.
- Developed and implemented training programs to enhance staff performance and efficiency.
- Streamlined inventory management processes for cleaning supplies and equipment.
- Oversaw scheduling and staffing to ensure optimal coverage during peak periods.
- Collaborated with maintenance team to address facility issues impacting guest experiences.
- Conducted regular inspections to uphold safety and hygiene compliance across all areas.
- Initiated feedback mechanisms to gather insights from guests on housekeeping services.
- Reduced employee turnover rate by fostering a positive work environment and providing opportunities for professional growth.
- Implemented regular performance evaluations for staff members, identifying areas for improvement and providing constructive feedback for personal development.
- Successfully addressed guest concerns regarding housekeeping matters in a timely manner, leading to increased repeat business.
- Coordinated scheduling and staffing to accommodate fluctuating occupancy rates, maximizing efficiency and minimizing labor costs.
- Ensured compliance with safety and sanitation regulations, maintaining a clean and hygienic establishment at all times.
- Championed environmental sustainability efforts within the department by adopting eco-friendly cleaning practices and reducing energy consumption where possible.
- Developed strong working relationships with vendors, negotiating favorable terms for supply contracts and service agreements.
- Managed budget allocation for the housekeeping department, optimizing resource utilization while maintaining high-quality services.
- Improved overall guest satisfaction by implementing efficient housekeeping procedures and staff training programs.
- Promoted a culture of continuous learning among housekeeping staff through ongoing training initiatives tailored to individual needs and skill levels.
- Implemented staff recognition programs to boost morale and acknowledge exceptional performance, contributing to a motivated and engaged workforce.
- Oversaw renovations projects in collaboration with maintenance teams, ensuring minimal disruption to guests during periods of construction.
- Conducted regular inspections of guest rooms and public spaces, ensuring adherence to established cleanliness standards and addressing any issues promptly.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Communicated repair needs to maintenance staff.
- Worked with front desk to respond promptly to all guest requests.
- Placed orders for housekeeping supplies and guest toiletries.
- Increased employee performance through effective supervision and training.
Education
Bachelor of Science - Clinical Psychology
Messiah University
Mechanicsburg, PA05-2030
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Excellent communication
- Critical thinking
- Computer skills
- Organizational skills
- Calm under pressure
- Active listening
- Decision-making
Timeline
Campus and Building Services
Messiah University
08.2023 - Current
Director of Housekeeping
Camp Hebron
07.2020 - 07.2023
Bachelor of Science - Clinical Psychology
Messiah University