Katherine Timm
PRESCOTT VLY,Arizona
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Front Office Receptionist
Optima Medical
Dewey, AZ
11.2023 - Current
- Greeted customers and visitors in a professional manner.
- Answered phone calls, transferred calls, took messages, and provided information to callers.
- Scheduled appointments for clients and recorded all client data into the system.
- Assisted with administrative tasks such as filing documents, photocopying, faxing.
- Received payments from customers and processed credit card transactions accurately.
- Maintained confidentiality of customer information at all times.
Manager of Operations
Humboldt unified school district
Prescott Valley, AZ
08.2006 - Current
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Addressed inquiries, resolved customer issues and managed customer relations.
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
- Trained new hires on products and services, best practices and protocols to reduce process gaps.
- Maintained customer privacy and protected company operations by keeping information private and confidential.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Relayed customer feedback to cross-functional teams to improve products and services.
Education
Dispatch Academy
Yavapai College
Prescott, AZ06.2022
Bradshaw Mountain High School
Prescott Valley, AZ05.1987
Skills
- Meticulous and Organized
- Business Operations Understanding
- Multi-Line Telephone Skills
- Organization and Efficiency
- Positive Attitude and Energetic
- Customer Service
- Data Entry and Database Software
- Attention to Detail
- Microsoft Office Suite
- Computer Proficiency
- Microsoft Office
- Customer Service-Oriented
- Reliable and Punctual
- Multitasking and Prioritization
- Call Answering and Routing
- Courteous and Professional
- Appointment Scheduling
Certification
CPR
Timeline
Front Office Receptionist
Optima Medical
11.2023 - Current
Manager of Operations
Humboldt unified school district
08.2006 - Current
Dispatch Academy
Yavapai College
Bradshaw Mountain High School
CPR
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