Katherine Tipsword

Work History

AT&T

02.2022 - Current

Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Demonstrated respect, friendliness and willingness to help wherever needed.
Maintained energy and enthusiasm in fast-paced environment.
Proved successful working within tight deadlines and goal oriented atmosphere.
Used critical thinking to break down quotes, evaluate solutions and help make decisions.
Engaged with customers to effectively build rapport and lasting relationships.
Increased sales by offering advice on purchases and promoting additional products.
Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
MDP Graduate

EG America

11.2017 - 12.2021

Complied with safe operating practices and assessed operational procedures against best practices.
Supervised contractor work processes and adherence to project schedule.
Built and maintained vendor relationships, serving as main liaison for gaining building access.
Scheduled vendor and service companies for various types of operations.
Kept sites compliant with OSHA, federal, state and local regulations to prevent unnecessary delays.
Monitored, coached and supervised team of 20 employees in 2021.
Interviewed, hired and trained new workers.
Established employee work schedules to properly staff [Number] departments for each shift.
Oversaw employee attendance record, handled payroll and ordered new materials for sites.
Delegated assignments based on plans, project needs and knowledge of individual team members.

Premier Island Management Group

02.2014 - 08.2018

Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
Arranged travel accommodations for groups, couples, executives and special needs clients.
Successfully maintain clean, valid driver's license and access to reliable transportation.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Dominos's Pizza

01.2010 - 09.2014

Revitalized operations and realigned plans to better capture new opportunities and take advantage of changes in customer habits.
Boosted bottom-line profits by devising and optimizing effective sales and merchandising programs.
Located, developed and promoted talented employees to cultivate collaborative and hardworking leadership team.
Supervised 3 locations to enforce high-quality standards of operation.
Coordinated with other district managers to actualize strategies for improving performance and growing circulation volumes and sales.
Managed and motivated sales team to increase revenue 12% .
Attracted new clientele and developed customer relationships by hosting product-focused events.
Drove sales for 3 stores in district, generating $4million in annual volume.